Would you have the same thought if it were you
I am new to the web site and really glad I happened upon it. It is unkind to tell a consumer that it is silly , or call them ANY name because they did not receive what they paid for.
Bottem line....you have a right to be waited on, Not treated like you are invisable, you have a right to get what is promised, after all if you still owe, or owed, for it they would be after you.
They would not have a job if it was not for consumers, and that is what they are there for, so SHUT Up and do your job, and as for you name callers, you are usually always the ones who make a big scene when you have been wronged.