Would not replace defective headboard.
I purchased a complete bedroom set from the Dezavla store in San Antonio Tx on March of 2010. About three weeks ago in the middle of the night my bed fell apart.
when i purchased the bedroom set i called the roomstore and notified them that the wood for the headboard and the foot rest had some splits on it . Well the roomstore send out a service tech, it was about three weeks before they had a chance to get to me . Meanwhile we were sleeping on the box spring and mattress. The service tech said it was just cosmetic.
Cosmetic what about now. Well the second time was on 2/19/2011 and the service tech did not say a thing, he just took two pictures and left. Today i called the Roomstore and asked them for an update, it turns out that they will not replace my headboard. Should i just stop paying for it?
Is the roomstore going to continue to sell defective merchandise? Help me out so i can continue to be your costumer.