Worst customer service ever experienced....
I ordered the Lava HD 2605. I live 20 miles out of the city of Milwaukee, WI.
Antenna works great. However my fault I did not have the antenna secured good and it fell and broke my motor rotor on the antenna. K no big deal I'll oredr a new one and good to go. WELL that has turned into the nightmare.
Ordered my part along with another mounting pole. I received the pole and not the motor. Trying and get a hold of somebody from this company is a complete waist of your time. Took me three days of non stop emails, text and emails.
Finally when I threatend with news and lawyers I got a phone call. Come to find out they never sent me my motor. So they are sending me a new one. WELL now I have been watching that one bounce around the states for three weeks.
AND once again can't get any answers from anybody. What a surprise. Kind of hard to mount my antenna with out the motor. So save yourself the headache and don't buy a *** thing from this company.
It is by far the most useless company I have ever had to deal with. Oh wait I haven't been dealing with anyone......
Reason of review: Poor customer service.
Monetary Loss: $15.
Preferred solution: Deliver product or service ordered.