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cable went out in basement,called co.they do not send tech out in snow.problem was in house with the way they split the wire.so i called and asked why should i pay for a box if i have no service.so they deactivated my box and informed me if i did not return the box in seven days i would be charged 150.00.3 months later i get a tech to come out,and he has to run new wire in house.now i ask for my box back,they tell me i have to pay 49.95 or they will send it free if i sign up for another 24 months.problems from the beginning,never again

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