I bought an e-book online from them BEFORE they told me the file types were .epub and .mobi, neither of which I could open. Since I had already paid for it I had to call and call and call and call.

The girls have English names but they don't seem to understand me when I tell them I don't have a program to open this book and, finally, they provided a key to download that said it was already used. NO BOOK and I already paid for it! Now I'm supposed to PROVE that I paid for it which I sent.

5 phone calls and 4 emails over an e-book and no results!! STICK WITH AMAZON.COM.

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