A month or so ago I wrote to you regarding my eyeglass situation and heard nothing back. I am a 10 plus year customer of yours.

I bent the frame of my $250 pair of glasses and was told "Sorry, we don't carry that frame anymore and we can't fix it." You'll have to buy a new pair of lenses and frame" . Sorry, there's nothing we can do.

I use both your Pennsylvania Plymouth Meeting and Willow Grove stores.

As a business owner, I know that there is always something I can and will do to make things right.

A happy customer says self-satisfied, while a dissatisfied custormer tells 10 or 20 people about their encounter with not bad but terrible and uncaring service.

Edward O'Connell

Philadelphia, Pa.


Product or Service Mentioned: Customer Care.

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