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this is about case ID number M-724300. We were in a position of having to cancel a Dhou dinner cruise in Dubai, UAE.

We have a very long continuing email correspondence about my difficulty connecting with a person in your company who can help me with this refund. It is extremely difficult to get through on our 800 line - frequent hour or longer waits.

I have repeatedly requested someone to call me and handle this situation. You are very quick to take our money but refunding money is a different situation.

Please call me: 509-939-9298

Carolyn Walchak

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