Who owns this terrible company?
I have been a clear customer for about 5 months. I loved the service.
Three days ago, I began experiencing EXTREMELY slow speeds. I'm talkin about 4 hours to watch a 1 1/2 hour movie. That is rediculous. But when my payment is due, I get it to them in 5 minutes.
No delay. So I waited a few days to see if it would clear up. Well, it's been a week with no improvement. So I decided to call customer service.
I spent 15 minutes holding for someone, then another five while they struggled to find my account, which they found stored under my first name and xxx for my last name. And the wrong phone number. No wonder it took so long to find my account. Then they transfer me to level two.
I hold for another fifteen minutes, only to find out they couldn't help me. So I asked for a supervisor and they told me a supervisor wasn't available. I asked when one would be available so I could call back, and they said they weren't sure. But they assured me they would have one contact me.
I'm still waiting. No call back yet. I will DEFINATELY be canceling my service before the next bill cycle. I also recommend you do not get this service from clear.
I read bad reviews before getting it and said well, maybe those people didn't know what they were talkin about. Now I'm the person writing the review. Clear is laughing all the way to the bank with my hard earned money. Pay the few extra bucks and get real Internet service.
It's worth it. With clear, you get what you pay for....garbage.
Review about: Internet Service.