Lake of Service because 1 asso. covering 2 departments with out any back up.

Other associates tried to help but were not familiar with the photo processing department. there was 3 customers at the time that need help and the one associate came across from the electronics dept. to help but told us we would have to wait tell she finished with the 1st customer. We waited with to other associates trying to help for about 20 minutes to 1/2 hr total.

what would have taken only a few minutes took longer and the associate incharge also missed a phone call in the other department.

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