2.3

Dhgate - Order from seller "Modeldress"

Ordered a wedding dress from "modeldress" on April 13, 2017 Close to the delivery deadline I received a fake shipping confirmation. Upon many messages, I was told that it was not sent yet, but it would be.

10 days later, I was sent a dress by the seller with the wrong measurements, bad workmanship and bad overall quality. The seller agreed for the dress to be returned and insisted that in exchange for a good review, they would refund me the money I paid. I did not change my review, sent the dress back, which was received on June 14th and been promised ever since to receive a refund, which did not happen yet (30 days later).

The seller closed the sale without giving me an opportunity to ask for a dispute or refund. Very, very shady.

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1 comment

Dhgate2014
#1349891

Hello!

Please provide us your order number and login email address. That way, we can check the status of your order and we can provide the correct resolution to your concern.

If you have any other question, please do not hesitate to contact us through the following link and choose online chat: https://goo.gl/hvEzdN or send email to: customersupport@DHgate.com

Regards,

Riane

Customer Service Center DHgate.com

Anonymous
Product
Wedding Dress
Tags
I didn’t like
Being scammed by seller, Owed money, Seller did not complie with my refund, Lack of communication, Waiting
Reason of review
Return, Exchange or Cancellation Policy
Loss
$170
Preferred solution
Full refund
Review #1072983 is a subjective opinion of PissedConsumer1072983.

Do not order from Missydress

Do not order from Missydress.... They boast excellent customer service and that customer satisfaction is their top priority, all lies.

I ordered a wedding dress on May 14, 2017 and paid the extra money to have the order rushed. Even after being provided with the DHL tracking number, I watched the dress remain in "dispatch" mode for over a week. I contacted DHL who then assured me that the package was still with Missydress and had not even been shipped out yet. After a lengthy conversation with Anna from Missydress through chat, the only way you can get ahold of them, she told me it had been shipped and DHL was incorrect.

Can you imagine that after that conversation, the dress was actually shipped to DHL and my dress began its journey. The website also states that the dresses are shipped in boxes. My wedding dress arrived folded a million different ways in this small bag. Can you imagine the horror at simply seeing the bag.

It gets worse... I opened the dress to find it completely wrinkled which is to be expected when packaged that way, the dress was not made in the right material, it was supposed to be chiffon, it definitely was not and the dress design was all messed up. A dress that was supposed to be long and flowing was all pinned into ruffles where there shouldn't have been any. The slit in the dress was poorly made and even the seamstress that I had to have fix it, wondered what the heck was done to it.

"I guess that's what happens when you get 10 year olds to make your dress" she said. And she's probably correct. After contacting missydress of my total disappointment and numerous "chats" with everyone who works there, Anna, Sharon, Andrew and others...countless emails with these same people, I received this email: "Thanks for your pictures, but from the pictures I can not tell out big problems, so we suggest you keep the dress and forget about the subtle error of the dress, since all dresses are hand-made, it is inevitable that some tiny difference will be made during the process of tailoring, hope your understanding Sincerely, Andrew " Are you serious? Just forget about the errors.

They then offered me a 5% refund which was actually the same thing they discounted off the dress as a special that I qualified for when I purchased it. So the money doesn't come out of their pocket in the least. Here is the next email I received: "Sorry, since it is international transaction, we invested time, labor, fabric into your dress and paid for high international delivery fee, so, we can not fully refund you, besides, if you send it back, we have to pay for the inevitable custom fee, all in all, we hope you can keep the dress and accept our compensation fee 5% dress price. Regards, Sharon" I gave up.

Do yourself a favour and do not order from this company. The money I saved in initial purchase price ended up costing me way more to have the dress tailored and steamed so that it could actually be worn on my wedding day!

Absolutely disgusted. Sincerely, Leeann

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Anonymous
Product
Wedding Dress
Reason of review
Poor customer service
Loss
$250
Preferred solution
Full refund
Review #1063623 is a subjective opinion of PissedConsumer1063623.
5.0

Dhgate - Happy Customer

Mensi made the absolutely most beautiful wedding im going to be proud to wear it.

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joycelynn
Product
Wedding Dress
Reason of review
Good quality
Review #1063172 is a subjective opinion of poster.
3.5

Wish - I bought 7 dresses from you guys for a wedding I got them yesterday there not fitting the extra large are to small

Im doing my cousins wedding i got all 7 xresses from yall there to small the wedding is saturday

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user40423160
Product
Wedding Dress
Reason of review
Not as described
Review #1061020 is a subjective opinion of poster.
5.0

Dhgate - Wedding dress

Amazing. I ordered a shorter wedding dress in ivory from DHgate on May 7, 2017.

I received the order May 25, 2017. This dress is very similar to the picture on the site. The lace style is a bit different but I like what I got. The only complaint I have is that it is a little longer than the model.

But, I am short (5'4) and so I expected this. Everything is perfect. It fits great, just needs minor alterations. They have exceeded all of my expectations.

Shipping was free and total price paid was $99.

I really cannot express how excited I am about this dress. The price was the best and the lace is sewn well onto the dress.

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1 comment

Dhgate2014
#1337580

Hi there!

Thank you for your purchase. We are delighted that you are happy and satisfied with the products you ordered from Dhgate.com

Here is the good news, we have created DHgate Customer Service Facebook page to serve you better. For further assistance please do not hesitate to contact us thru: https://www.facebook.com/DHgateSupport/

Regards,

Samantha

Customer Service Center DHgate.com

Anonymous
Product
Wedding Dress
I liked
Dresses
Reason of review
Good quality
Review #1056431 is a subjective opinion of PissedConsumer1056431.

Dhgate - I will NEVER buy from here again! Waste of time & money.

I ordered and received a wedding dress from weddingmuse. It was nothing like the product that was advertised or the size measurements that I sent!

I contacted the seller immediately and let him know how bad it was. He admitted that he never saw it and that it was sent out by a factory. I followed his instructions for returning it almost a month ago and I have not been refunded. The dress was $134.61.

It cost me $46.65 to ship it back and the post office mentioned it would arrive 10-14 business days later. I sent him a copy of my receipt for sending it back and a picture of the package with his shipping address on it on May 5. I still have not been refunded yet! I have contacted him several times about it and he has not responded.

I want to be refunded for the dress and my shipping costs. It was a big waste of time and money dealing with this person!

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1 comment

Dhgate2014
#1335404

Hi,

We understand the importance in getting a resolution on this issue. Please provide the order number so that we can check the order details and see how we can assist you in getting a resolution.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
Product
Wedding Dress
Reason of review
Bad quality
Loss
$181
Preferred solution
Full refund
Review #1054860 is a subjective opinion of PissedConsumer1054860.
2.4

Dhgate - Never order from China / Singapore

The bridesmaid dress color was not at all as it appeared or stated when ordering. The sizes did not fit properly.

The quality of the lace was terrible - it snags and sticks to everything it touches. I paid a $30.00 expedited shipping fee to get the dress sooner which is a joke because the other bridesmaid did not expedite and all items were shipped and received the same days as each other. Waste of money. Had to purchase a new dress off of the shelf somewhere.

Then they ask me to remove my review for $8.00 refund and DHGate asks me to do so as well for a $5.00 store credit. I will never order from DHGate or anything from China or Singapore or wherever it comes from EVER again.

We lost so much money by trying to save money ordering online for less. LESSON LEARNED.

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1 comment

Dhgate2014
#1333200

Hi,

We are sorry to hear about your experience. Please provide the order number so that we can check the order details and see how we can resolve this issue.

Please do not hesitate to contact us through the following link if you have any questions: http://dg.dhgate.com/contact/contactUs.do#pu1403-helptop-contactUs or send an email to customer-support@dhgate.com .

Regards,

Sil

Customer Service Center DHgate.com

Anonymous
Product
Wedding Dress
I didn’t like
Fake product photos, No buyer protection
Reason of review
Bad quality
Loss
$190
Preferred solution
Full refund
Review #1052319 is a subjective opinion of PissedConsumer1052319.
Featured

Dhgate - I was disappointed

The price of my order is not that worth it. The quality of the product and the design what shown on the website is different what we have been received.

Comparing the cut of the design from the model photo online and the order we received it is not the same at all. The size is too loose and too long. The user is refused to used it because she find it not nice for her appearance so maybe we will send it back.

You can see the difference here. Yes I send email already and I am waiting for the reply.

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1 comment

Dhgate2014
#1327403

Hi there!

Please send us your order number so that we can check the details and provide further assistance.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Service Center DHgate.com​

Anonymous
Product
Wedding Dress
Reason of review
Bad quality
Loss
$163
Review #1044891 is a subjective opinion of PissedConsumer1044891.
2.7

Dhgate - Wedding dress

I bought my dress at Alberta dress. Dimensions are not good.

The seller told me to make alteration but it is not the only problem. The qualities is very poor and the lace look as my grandma's curtain. I JUST CANNOT WEAR THAT DRESS TO MY WEDDING! I still hope to be refund!

lol i have to enter at least 100 words, my review is not as much clear! ok.....i want to be refund, i want to be refund, i want to be refund , i want to be refund , i want to be refund, i want to be refund, i want to be refund, i want to be refund, i want to...well 100 words!

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isavei
Product
Wedding Dress
Reason of review
Bad quality
Loss
$89
Preferred solution
Full refund
Review #1038396 is a subjective opinion of poster.
1.2

Dhgate - Terrible experience on buying a wedding dress

I chose a dress from their website and ordered it online. They were pretty good with emails on details back and forth.

However, when I paid for the dress and it was shipped out. It was NOTHING like the picture. I thought I was buying a dress with a pre made existing pattern, however they tried to make a dress from the picture!!! The fabric and design were nothing like the picture and when I placed an unfavorable review because I wasnt going to spend and $ to send it back, etc.

, they aggressively contacted me several times telling me they would refund my $ without me sending the dress back if i changed my review. I did as they asked and then once i did, and asked for the refund, they said I had to send back the dress to CHINA at my EXPENSE!!!!! I argued back and forth and told them that I would keep the dress as a rag to clean with and that I wanted to change my review back.

Of course they locked me out somehow and I am not able to change my review back to the original honest one! STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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1 comment

Dhgate2014
#1313140

Hi there!

We are sorry for the experience you had with your orders. Please send us the order number you are referring to in your review. That way, we can check on it and send you the correct resolution to your concern.

For any other questions, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to customer-support@dhgate.com .

Regards,

Samantha

Customer Servic​e Center DHgate.com​

Anonymous
Product
Wedding Dress
I didn’t like
Customer service in emails
Reason of review
Not as described
Loss
$150
Preferred solution
Full refund
Review #1030816 is a subjective opinion of PissedConsumer1030816.

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