Water Heater Repair Reviews and Complaints
Scammed by American Home Shield
I was told by the service man sent out by American Home Shield that my forced hot heating unit was shot and that they would check their inventory to see if they had a unit on hand to install right away or they would have to order one for me as I was covered by my policy with them.The next day American Home Shield called me and that I would have to pay $1450.00 to have the installer make revisions to fit the new unit. This is outrageous as I checked with heating repair companies and their average install with modifications is only around $500.00 to $600.00 dollars $950.00 dollars less than American Home Shield, I asked if they could just have them drop off the unit and I will take care of having it installed myself by a heating repair company.
They refuse to do that . Instead they offered me $450.00 to buy my own unit and I would have to pay for my own installation. When I complained that the cheapest unit I could by from Home Depot would be around $1000.00 plus tax and around $500 to $600 for installation and necessary refitting . American Home Shield that they can not pay me more than their wholesale price that they pay on a unit which is $450.00 but they can not sell it to me for that price.
This is a total scam to make me pay for the entire job myself. Stay away from this terrible company for they will look for a way out not to pay for large ticket items. Instead I would recommend American Home repairs for $62.00 will cover all expenses including refitting .
and have a much higher rating than American Home Shield. Don't get ripped off stay away from this dishonest company.
American Home Shield - Shady Contractors
AHS The very worse. They hired contractors that either does not show up for appointments or that are not professional and dedicated to their business.
We had a washer that went bad and they were supposed to send a guy to repair. He stated he had the wrong phone number and couldn't call, yet we also had a work order to service a heat pump that also had required repairs and that technician showed up. I check out the guy that was supposed to do the washer repair and his reviews stated that he missed appointments or failed to show up at all. We even phoned the man direct and he never returned the call.
The heat tech guy was also nonprofessional. Came to look at the unit, stated it needed a new circuit board. Returned one week to the date and installed the board. Stated there was another issue with a valve.
Never returned the next day and never stated anything about when the part would come in or when he would return. He also stated that the system would have to be drained of Freon and new Freon pumped into the system. My son went to work and asked a guy he works with at the military base if the Freon could be reused and he learned that all they needed to do was place a filter on the return side to filter out any impurities if any existed from the used Freon. Wanted to charge him $400 for the Freon.
Phoned his place of business and his mailbox was full. All these people they contract seem very shady at best.
American Home Shield - Biggest Consumer Ripoff
We have two houses, and I got two policies for the two houses before I actually had to deal with using the policies. For the first house, we needed to repair a heat pump.
The tech AHS sent out said the compressor needed to be replaced. We had to wait for AHS to send the heat pump. The reason became apparent later. Six months later, the heat pump failed again.
We decided not to use AHS. The tech looked at the compressor and told us it had been replaced with a reworked compressor. My wife cancelled that AHS policy. Then she kept getting billed.
It took two phone calls to get the charges stopped. For our other house, we have a sewage ejector pump, which unfortunately is in our crawl space. It failed on a Saturday, and the first AHS contractor was not open on the weekend. They arranged for a second contractor who looked that the pump and said he would need to wait until the plumbing warehouse opened on Monday.
When they came on Monday, it turned out the pump was just clogged and could've been repaired on Sat. We have a quadriplegic son so we booked a hotel room for him until the repair could be made. A year later, the pump failed again. It failed on a Wed, the contractor AHS referred me to, said they could not visit the house until Sat.
At that point--after paying AHS the $100 service fee, I cancelled my second policy. To cancel a policy, you have to wait for their "cancellation" department---which is a 1 hour wait----after you've already waited 30 minutes to talk to their billing department. After my wife's first experience with billing, I asked the cancellation person if I needed to do anything else. He said no.
I cancelled my credit card payment. A month later, I get notices that my account is overdue. I am currently on the phone waiting to talk to another cancellation specialist...currently at 48 Minutes. Most of our friends who have had policies have cancelled them.
The service technicians we have worked with who are not with AHS, hate dealing with them. Don't waste your time or money with this company
American Home Shield - Plumber adding unnecessary charges to bill!!
American Home Shield sent a Plumber to my property from RG Rooter and Plumbing, which is a company I can not even find online or find a current business license for. This company did one "repair" at my home for a leaking faucet and managed to add an additional $245 to that bill that I question the validity of, but I needed it fixed so I paid.
Fast forward a couple of weeks and my water heater goes out. Unfortunately they send out the same company. The plumber states the water is "not brown enough" and then leaves. He never even looks at the water heater.
We know this because there were boxes in front of it that did not get moved. I call American Home Shield to complain and ask for another tech to be sent out. I am told that "they dont so that". Now I have to hire my own plumber from an actual licensed company and call customer service with the bill in hopes I get refunded.
Why do the use companies that make up charges and have no way for the customer to combat this issues?! I want a refund for my repair and RG rooter to be removed from the company's list of plumbers so they are not allowed to rip off any other customers!
American Home Shield - Water heater leaked Saturday night
Sunday morning found the garage and sheetrock wet from hot watet heater. Immediately called American home shield to report.
There was a breakdown per horrible plumbing company and AHS as to receiving the issue. 30 + hours later the plumber arrived, stayed 20 min didnt do anything 5o fix the issue. Took his 100.00 claimed he didnt have replacementand we'd have to wait 5 days to repair. No water for 5 days really?
He left. We had to purchase out of pocket a water heater all the fittings at home depot and install it ourselves at 8pm. This is so unacceptable.
To rely on a service company and take hours to get through and have to do the repairs yourself and pay for them...where do they get these from? They are partially refunding us probably 5 yrs from now..hate this AHS
American Home Shield - This company is about nothing but getting your money!
I had a problem with my water heater and I still do. They replaced the water heater but still I am having issues.
They came back once after installing new water heater to replace a valve because it made loud sounds. Now after another month the water heater is making more noise than it ever did and it acts like it is going to explode. I canceled my service before the next billing cycle and they still took my money. I have tried to contact them over 30 times and it's like my phone number is blocked.
I can't get them to answer. I will make sure everyone I know, understands what crooks they are. I have tried to call customer service and even tried to reach them on CHAT. Nothing works.
Since my account is now closed its like I never existed to them. I can be reached at 870/240-6460.
American Home Shield - The worst scam I have ever fell for
American Home *** is a scam, called for service on my hot water heater which is making loud popping sound and only putting out luke warm water. Took off work for an 12 to 4 appointment, the service tech showed up at 6:45 asked me a couple questions and said he would have to go back and call it in. He took some pictures of the water heater. He said they would have to find out where this manufacturer and model were sold and that it would take a few days.
Well several days later I called the service tech and was told that American Home *** would not cover it because it was sediment and it was my responsibility to flush it twice a year. Well my water heater is now 12 years old and several years past the expected life span. On top of that, I flushed the water heater just about every year, but may have missed one or two flushing's.
I have called 5 times today and as I get into the details with the service person, I somehow get disconnected and have to start all over again. I have even given my phone number to call me back if we were disconnected and no call back.
We have used this service 3 times over the 4 years we have had it and with the $100 service fee, the items we had repaired were typically $40 to $60 repair projects if I called a local plumber or HVAC repairman. So I paid $140 for a $40 job and $160 for a $60 job, not counting all the monthly payments.
Now the phone waiting que says 5 to 10 minutes, well it's been 1 hour and 35 minutes.
Just trying to discontinue this scam and I would never recommend this to anyone. I feel bad that I had recommended it to a couple of friends who purchased it.
First American Home Warranty - No resolution
Called this company yesterday since I did not have any hot water and we have a warranty on the hot water tank. They sent a general contractor who did not perform the job well and was left $75 less and no hot water.
The next day contacted the company and they sent another contractor who came in an diagnosed the problem but doesn't have time to complete the work. Two days without hot water and with First American telling me that they don't know when is going to be done or if it's even cover.
The supervisors keep on hanging up the phone. I was on the phone with them at 9:00 am till 3:40 pm and no resolution.
First American Home Warranty - Emergency water heater breakage
This is the worse home warranty company i have ever dealt with. They do not care about emergencies.
My water heater busted and water leakage escalated where the water company had to come out to shut-off the irrigation system. They're customer service advised not to hire my own company as they would not reimburse. Once the plumbing company came out, they capped the corroded pipe and was able to get water. A day later, the pipe started leaking and reported immediately.
Customer service told me to wait another day and if i was unable to wait, they would retract my claim and could hire someone on my own. It will be five days since issue was reported and no resolution.
I would NEVER recommend First American Home Warranty. I am having to pay for a hotel due to my two small children and they will not reimburse any of it either.
Error 12 Navien service no help to me
Model CH 180 error 12 and 03. Its been working fine for 3 years.
Changed flame rod,cleaned filters,changed pc board,add methane to propane, Been 4 weeks and three service calls and still the same problem.
Come home to cold house. Anybody out there that can help me out?