Watch Reviews and Complaints
Sugar And Cotton - Watch in pieces Terrible QUALITY - TOY LIKE and no response or information to return.
Yes, I have sent emails to return and advise broken items. No response.
Does anyone have a phone number for customer service? Thank you very much, Disappointed
Replicahause - Poor as poor can be
I ordered at the end of Jan and was ten told a delay where it would be sent on the 9th Feb. Then I get a message confirming they will send out then silence.
Then a email to again confirm payment, which is did.
I have chased now a few times and explained I need for a birthday gift. They then throw rattle out of the pram and say they are cancelling the order as I won't give them enough time.
I just ordered elsewhere and will have in 1 week.
Keisha as mentioned elsewhere on here
Wish - My order was demanged
I would like a full refund on the watch that I ordered through your app. Not only was the watch terribly scratched, it does not work. I would like to send it back as soon as possible with a full refund!!
GreenfordLondon Com - Charged me £99 for a watch that was supposed to be £10
https://greenfordlondon.com/ is a fraud of a company as soon as I realised what they had done I tried to contact them however they only replied 4 days later to say we have just shipped your watch and you will be charged £10 to return your watch what a load of ***
Fyndshop - Never received watch
I saw an ad on facebook for a smartwatch for cost of shipping. I paid for shipping but never got the watch. This must be a fraud company.
Prouds The Jewellers - Discusting evey person tells me a different story
Bought a whatch for Christmas was not keeping time sent it back on the 15 dec
Cloverina - Watch scam
Ordered two health tracking watches from this company in November finally received one a week before Christmas. This watch was very poor quality and the data produced was ver y inaccurate in fact so bad it was unusable.
I complained to them and they finally said contact our support team which they gave me no info about and to my knowledge do not know if they have one. I also complained that I only received one watch and received no response. I complained again in 2 days about returning the watch that I received and ask for return authorization and a full refund. I received the same response which was contact our coustomer support.
I have sent a total of 8 emails trying to get a refund and have returned the watch to the address that it was shipped from.
Clover in a says that I returned the watch to the wrong warehouse and that they will not refund my payment. Please be advised do not order anything from this scam company
Jared - Bait and switch return policy
Update by user Jan 22
The suggestion of having a different jeweler to re-insert the links and polish any scratches, then returning it to a different location totally worked. It cost me $25.
This would have cost Jared's even less to do in-house. So for
Update by user Dec 27, 2018
They are owned by Signet Jewelry, who also owns Kay Jewelers.
Original review posted by user Dec 23, 2018
I bought and expensive watch from Jared's in Mission Valley, San Diego. I paid for the extra "buckle to buckle" 3 year protection which covered anything no questions asked. I was also told explicitly their "30 day money-back guarantee."
Upon purchasing the watch two things happened:
1. The sales woman, Maria, asked how I wanted to the receipt - email, paper or both. I said email was fine.
2. The sales woman suggested that I wear it out of the store. I said sure. I put it on, it was too large. She said that it needed to be resized. She went to get the Harvey Williams, the General Manager, (the only one "qualified" to resize the bracelet for some reason - at a jewelers). It took him 30 minutes (not an exaggeration) to come out, I tried to leave a few times and was told to just wait that he would be out any minute. Finally he came out, looked at thew watch and said,"yup, needs resizing. We can do that for you." It took him another 20 to remove two links from the bracelet. Again, no exaggeration. He was sitting over the watch with metal tools and a loop for 20 minutes.
I put the watch on, wore it out per their suggestion, went to the parking lot and took it off to put it back in the box. I wasn't 100% sure about the purchase, so thought I'd give it another look in the morning and figured if it wasn’t right the 30-day money back guarantee would be OK.
Two days later, after careful consideration and not wearing the watch, I decided to return it. I walked in, explained my situation, and immediately a different sales women came over to try and convince me to exchange it and not return it. I said,”no thanks, I’m going to return it until I decide on the right watch.” Then the original sales woman came over and said the General Manager said no returns. So I went to speak with him.
When I spoke with him he the same. I explained that it had been clear that there was a 30-day money back return policy - and he said,”You wore it out of the store. And it was altered. Read your receipt.” I explained I had only received the email of it and there was nothing to read. Also, if that was policy that should have been at least mentioned before I made alterations or wore it out of these tore, because I wouldn't have done that until I was sure. He said, you should have read your receipt (with a grin).
Then he said,”let me see the watch.” And pulled it immediately looking on the bottom to say,”There are scratches on it. We can’t take it back anyway. You’ve been wearing it.” I explained I hadn’t worn the watch, not even once, after leaving the store and it had gone immediately back into the box. AND that it seemed more likely his 20 minutes of working on it with metal tools was likely to have been the issue. OR that he sold me a scratched watch.
I explained I had been a loyal customer for 7 years, and had spent $7k with them on wedding rings and he just shrugged. I also reminded him I only wore it out and altered it because his saleswoman suggested it. And that I had tried to leave and was asked to stay to make the alterations.
He threatened to call the police if I didn’t leave. This is a SCAM plain and simple. This is not the deal I paid for and was hand-held into keeping the watch.
I’m currently exploring options, but as of now, I’m out of the money and feeling very taken advantage of.
Do not buy from JomaShop!!!
Save you $$$ and DO NOT BUY FROM THEM! I bought the watch that broke twice in 20 days.
First a link broke, next the watch froze completely. I send the watch back and asked for a refund since it was under 30 days store warranty. They refused to issue the refund and refused to fix the watch ... reason - the watch was used...means it was on my wrist.
I had to call credit card and ask my credit card to file the dispute charges with JomaShop. That was the only way to get my money from them.
NEVER BUY FROM JomaShop. That would never happen with Amazon...
Wish - The watching order for me all does not work the Pearl watch
The Pearl watch that I ordered from your house is not working this is the first time I have worn it and it doesn't work can you send me a replacement please