0 comments

Wish - About item

From the description I thought the watch was supported by sim card and its not so I would like to return for a watch that takes a sim card.

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Author
Product
Watch
Reason of review
Not as described/ advertised
Review #1390501 is a subjective opinion of poster.
0 comments

Fetchr - Watch not running

I recieved two watch but one check up another not check up to open box but come at room open the box watch not running,may be battery down watch given me

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Author
Product
Watch
Reason of review
Damaged or defective
Review #1390314 is a subjective opinion of poster.
0 comments

Jomashop - Terrible service and products

1.9
Details

I bought a watch. When it arrived, it was not working.

So I called Customer Service. They told me to send it back. When I asked if they would send me shipping label for return, they said only if there is something wrong with it. So I had to pay for returning it and insuring it.

. After waiting few weeks, I finally called back to see where my refund is. They said I will received it eventually. I finally did.

But not reimbursement for the shipping cost ($16). So I emailed to see when they will send it. They said they will not. In this day and age how can the take care of customers like this.

I Will NEVER use the again. There are many other places to buy from!!!

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Author
Product
Watch
Reason of review
Poor customer service
Loss
$17
Preferred solution
Let the company propose a solution
Review #1380434 is a subjective opinion of poster.
11 comments

Lazada Philippines - Missing Item

Last Oct 1, 2018, I ordered a watch from Lazada, specifically on Time Depot. I paid the item through BDO credit card installment for three months.

The package was delivered by LBC courier at my office around 12:00 pm on 08 October 2018. Upon carefully opening the package, the watch box was empty and the watch was missing. I'm so pissed of and disappointed. I tried to call the driver of the courier but he said that I should report it to LBC. I don't wanna be charged on my credit card for the item I did not get.

Hopefully, Lazada/ Time Depot can address my concern immediately.

I don't want a refund of the item since I will pay it for installment, I just want the watch to be delivered to me, not just the box!

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Anonymous
#1599481

Hi RhetoricalDeutscheBracke, Did you get the item back? Same case here.

I ordered the watch from depot during the 11.11 sale. When the package arrived, there is the watch box but the actual item was missing.

what are the processes that to be done? Thanks...

LazadaPH
#1578110

Hi RhetoricalDeutscheBracke, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

CreamyWhiteRhinoceros
#1577504

It is my moral obligation to tell the truth, to make more customers aware about the danger ordering from LAZADA. Sept.22 i place a nova 3i order, how fast, Sept.26 A bogus package was delivered.

Instead of phone, basag na tile (broken tile stone) was inside the box. A lot of loads, calls, emails, chats, follow up, but nothing happens. They are dependent on pre programmed procedures. Do not have heart.

do not care for complaints. NO REFUND was given to me. It seems they are so fast on receiving payments but acted blind on SCAMS that happen because they can't control their men and partner sellers anymore.

Can't even tell me Phone IMEI if they sent me one? LAZADA Give my REFUND

RhetoricalDeutscheBracke
#1578032
@CreamyWhiteRhinoceros

I'm worried that they will charge my credit card for 3 months without me actually getting the item. I'm more frustrated because the process is so slow and they don't have customer service # which you can complain.

Anonymous
#1578212
@RhetoricalDeutscheBracke

027958800 lazada direct. You have to expense load just to call and u will receive thousands promised and repeated recycled, bpo lines.

Full of nonsense. Try

LazadaPH
#1578114
@CreamyWhiteRhinoceros

Hi CreamyWhiteRhinoceros, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous
#1615632
@LazadaPH

Lazada, this is my concern, I ordered 3 watches from TIMEX Official Store, but I only received 2. Both of it is working fine, How can I get the other item?

Do i still need to return the item. Please tell me what is the best thing to do, cause I'm really upset.

Anonymous
#1576870

That happens to me also. Sept.22 i ordered nova 3i phone, when i open the box no phone inside, there was a piece of broken tile instead.

scam bogus Lazada Delivery. SELLER GADGET WORLD.

LazadaPH
#1578115
@Anonymous

Hi Ma'am/Sir, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

Anonymous
#1578216
@LazadaPH

You are active in replying here but you are blind for victims of your scam sending bogus garbage package to customer instead of a paid ordered phone. Act on refund not on many promises and recycled lines.

LazadaPH
#1579583
@Anonymous

Hi Ma'am/Sir, we understand your disappointments and we appreciate that you reached out to us. For us to settle this matter the soonest, may we know the order number that is associated with your concern?

For more questions and updates, you may reach us via our Contact Us page at http://bit.ly/2u8lDFO.

You may also reach us via our Social Media accounts such as Facebook, Twitter, IG, Youtube and Google+, LIVE Chat is available from 8am-5pm Mondays-Fridays. Regards!

View more comments (10)
Author
Product
Watch
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Review #1376901 is a subjective opinion of poster.
2 comments

Jomashop - WORST ONLINE SHOP IVE EVER EXPERIENCED.

2.2
Details

WORST CUSTOMER SERVICE.

I bought 3 technomarine watches. 2 didn't work so i had to return them.

it says on their return receipt i would get reimburse from 5$-40$ for UPS return. its already october. i bought my watch on august 10th. this is the only time i got my reimburse but it was only 15$ when i sent them a receipt that cost me $25.95 for two watches.

i sent them messages on fb but no action, then i sent them my last message, i was told i have to call to talk to Faith since she was the one who gave me the reimbursement refund. I called but i was on hold for an hour, hung up. I emailed them but i was just told i got a refund for 15$. i sent them the receipt from ups.

i was told by ups that its the cheapest price for two watches (one week return via ground) I chatted and i spoke to laura, i told her my prob but i was just sent a message saying 15$ was refunded. i am so frustrated for whats going on. i REALLY cant stand this JOMASHOP people. I was given 2 watches that doesnt work.

NO BATTERY.

all iwanted those 3 watches as a gift for my family but it sucks how this business is one of the worst i have encountered so far. i literally wanted to cry.

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leiv
#1578581

agreeing to your own review LOL hilarious

Anonymous
#1578339

I totally agree. I've had similar situation. Never again I will buy from them.

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Author
Product
Watch
Reason of review
Poor customer service
Loss
$11
Preferred solution
Full refund
Review #1376405 is a subjective opinion of poster.
0 comments

Jomashop - New Watch Defective

1.0
Details

I bought a watch from them and it didn't work. I don't think it was a new watch.

You'd think they would check it before they ship them out. When I emailed them, they told me to have a new battery put in! As absurd as this is, I did it and the watch still didn't work. They emailed me a return authorization but I have to pay the shipping!

I would not buy from them again. I just ordered a much more expensive watch from another site and instead of Jomashop's in house warranty, I will have a manufacturers warranty. I sent the watch back today and now I will need to wait for a couple of weeks until they if they are going to repair or replace it.

I told them I want a new watch that works. Last resort, I cancel the charge on my credit card.

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Author
Product
Watch
Cons
Defective product
Reason of review
Damaged or defective
Loss
$40
Preferred solution
Deliver product or service ordered
Review #1375085 is a subjective opinion of poster.
0 comments

Tophatter - My watch is not working

1.0
Details

Yes I am not happy because it shows something and is something else

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Author
Product
Watch
Reason of review
Damaged or defective
Review #1373731 is a subjective opinion of poster.
3 comments

Jomashop - Worst of the worst

1.8
Details

Received watch broken in the box. Almost a month later it has not been replaced. Apparently the ENTIRE company (except new order takers and whoever cashes the checks) *** for religious holidays days at a time.

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leiv
#1574833

stay off the web if you do not like peeps reading and responding LOL you asked to be trolled LOLOLOL

Anonymous
#1574068

Mind your business troll.

Anonymous
#1574042

sounds like you have a problem with religions !! I waited patiently till they came back, did you check after the holiday!! Panicking online makes you look silly Not saying i ma happy or unhappy , i just don't throw tantrums online even though I like reading reviews online Your tantrum is why these shady reviewing sites exist and feed on your spitefulness

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Author
Product
Watch
Reason of review
Damaged or defective
Review #1372299 is a subjective opinion of poster.
0 comments

Lazada Malaysia - Watch dont work

1.3
Details

Watch dont work / dial not moving

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Author
Product
Watch
Reason of review
Damaged or defective
Review #1361694 is a subjective opinion of poster.
1 comment

Jomashop - Horrible Experience - DO NOT SHOP THERE

2.4
Details

I am turning this over to my credit card for a dispute AND informing the post office of some shady issues.

Ordered 2 watches. One must have been used as it was completely dead - The crown stop was not there so I assume the battery was dead. It only had a french manual and no "protection" on the crystal. Lets just assume it was used OK?

The other one was advertised as a 48mm (its available in different sizes), but it appeared smaller than the other (both were 48mm) I was told that manufacturers do measure differently and this one likely included the lugs or crown. If this is a common, issue, why not post on the site HOW its measured? On the website, you select click on the watch and it takes you to another model. I just assumed it was stocked wrong.

Emails and their own web Customer Service link are totally unresponsive. Finally I called & talked to "a CSR" who issued a RMA. RMA arrived, only one item listed. Had to call again & this time they sent a corrected one.

But why to they ask on the form how you want to handle it - Refund, or Exchange?? I asked for an exchanged on the dead one & considering the hassles to date, Exchange the "wrong size" one for the larger one. If they don't want to, then a refund is requested.

Here's the scam - All they do, is credit back, but subtract the shipping TO and FRO. So the free shipping on the order I initially got is now costing me, and the RMA (and I requested a return label - Read the small print, they don't even mention shipping costs - even if its their error) I'm short $30.00. Upon yet another call, They then offer another $24 refunded. Claiming the shipping costs cannot be refunded, even on a watch mis-represented.

All I can say is - Buyer Beware!!

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Anonymous
#1565631

Ha all this over $6 get a life LOLOLOLOLOOL

Author
Product
Watch
Pros
Speed of receiving initial order
Cons
Poor refund policy
Reason of review
Not as described/ advertised
Loss
$6
Preferred solution
Let the company propose a solution
Review #1359150 is a subjective opinion of poster.