Product: Washing Machine Repair Clear all filters (57 of 57 reviews match)
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American Home Shield in Delano, California - Washing machine repair

Washing machine still not working after technician visit today.
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Review
#1597167 Review #1597167 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Bad quality
1.0
Details
Same thing here, had this very expensive Samsung washer for 2 years, 9 repairs the 5 guy said it couldn't be repaired, and they kept sending repair people until they found one who said he could fix it. Now once again it's broken and they are trying to say it's our...
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Review
#1593811 Review #1593811 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Poor customer service
Loss
$1500
Preferred solution
Full refund

American Home Shield - J Coppock contractor service is terrible

The contractor u all sent to my home J Coppock will not return phone calls or pickup the phone they cant seem to troubleshoot any washers or dryers because this isnt the first time i have had this problem with this company i just want to know the status of my part its going on 2 weeks i dont have time or the money take off my job they are costing me more money than its worth to have AHS
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Review
#1499869 Review #1499869 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Order processing issue

American Home Shield in Las Vegas, Nevada - Kenmore washer

Service person came to house put parts in washer, it did not work, he came back and still did not fix it. I called AHS to send someone else/they refused and charged me $100 for nothing
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Review
#1489887 Review #1489887 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Order processing issue
1.0
Details
My Kenmore washer would not go to the second cycle, they sent out a repair company, he said he had it fixed and showed me a bag of parts and said it was fixed. I put in a load of clothes and it was not repaired, he came back and could not get it to work, I called AHS...
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1 comment
Anonymous
#1659319

Budgeting for the replacement of these appliances yourself is the wiser way to go. These appliances are rarely fixed quickly or properly and usually go out again, causing such an inconvenience.

It’s better and faster to shop for new appliances than to try to repair old ones. We bought a new $500 refrigerator today to replace ours that had been freezing up underneath or behind it, leaking water. The old one will go on the curb. $500 for one that will last hopefully 10 years is not too bad.

If you need more space than that, buy 2, and put one in the garage. Always have a backup. No home warranty had to tell us what to do. We didn’t have to waste any food, or wait on anybody to show up and we didn’t have to play waiting games.

We aren’t mad or frustrated, we solved the problem for $500.

We didn’t have to sit on hold, and we didn’t waste any food or medicine or time. How much do these home warranty policies cost again?

Review
#1489692 Review #1489692 is a subjective opinion of poster.
Service
Washing Machine Repair
Cons
  • Deceptive practices
Reason of review
Warranty issue
Loss
$138
Preferred solution
Full refund
1.3
Details
My washer broke down, no big right? Wrong I waited over two months for them to find a company. I get a call from rich's appliance they show up do a great job. But mysteriously enough they don't get paid . two months later I had to pay 294. dollars. they say they cant...
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1 comment
Anonymous
#1646288

The contractor NEVER gets paid by AHS. Your service fee is what they get from AHS, and actually, that came from you!

So the out of network provider they used wouldn’t accept AHS’s generous offer of $100 for the $300-400 repair. Go figure.

Somebody has to pay it, and it won’t be AHS. It will either be the contractor or the customer.

Review
#1472838 Review #1472838 is a subjective opinion of poster.
Service
Washing Machine Repair
Cons
  • Refusal to pay for my repair
  • Refusal to pay my repair
Reason of review
Problems with payment
Loss
$294
Preferred solution
Full refund

American Home Shield in Newport News, Virginia - Broken

1.0
Details
Second time repairman came for washer. Doesnt spin watet out,oil leak, part discontinued. Called them since they never calledus back. On phone to speak to dept. Rep. For over an hour. Tranferred again. Another hour. This is rediculous. Call me asap. Needd washer. 757-345-5812. 4708 sanford arms., Williamsburg, va. 23188. We need a washer.
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Review
#1460178 Review #1460178 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Bad quality
1.0
Details
After 3 quotes, the 3rd Contractor said he was going to order the part. He called to finally say he had the part in, and said he would be out the next day. The next day he called and said he was stuck in another town, and have not heard from them sense. The washer...
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1 comment
Anonymous
#1616540

The contractor doesn’t get paid more than your service fee. How much was your service fee?

$75? $100? The contractor doesn’t reveive the money right away, either. It matters not what the actual costs of your repair are, because the contractor has to provide the service for what his agreed flat charge is—and no more $$$ will come his way from this repair.

So the best the contractor can hope for is a straight-up denial of the claim, followed by a partial denial (where the homeowner has to pay some more money) or lastly, that he can prolong the purchase of any actua parts or equipment as long as possible, since he’s going to lose money. The lengthy wait is in hopes that more newly dispatched customers will come in from AHS to him in order to offset the expense and loss of going to buy your parts. Many customers will accept a cash out, or cash-in-lieu of repair, rather than wait. If that happens, the contractor takes a ding on his AHS score, and the money paid out to the customer counts against him because it runs up the average cost per claim his company is charging AHS, even though he never got the money.

He wouldn’t have received the money either way, but holding AHS’s costs down by absorbing the cost himself is the only way to remain an AHS contractor. AHS won’t send any more service calls to a vendor who doesn’t do this. It’s a stranglehold on small businesses, brought on by customers who won’t call a legitimate business and pay reasonable repair rates. It’s really disgusting, and after becoming educated, most home warranty customers would do it again because they are so cheap.

Even the HOPE of saving $1 makes it worth it to them despite what they must go through to get. People like that deserve to wait.

Review
#1427662 Review #1427662 is a subjective opinion of poster.
Service
Washing Machine Repair
Pros
  • First time i needed them for a repair was great
  • When they respond quickly
Cons
  • Lacks follow through
  • No service
  • Poor service providers
Reason of review
Poor customer service
Loss
$1
Preferred solution
Deliver product or service ordered
Tags
  • poor
1.0
Details
They offered us an extended warranty on a washing machine was suppose to be good for a year it tore up in September we called from september the date it tore up they finally came and looked at it the end of november we just got a call today and the manager states oh...
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1 comment
LuckyDogCares
#1612332

Hello, Oh No, This is very unfortunate. We want to help as much as possible by looking futher into this.

Can you please email at myexpereience@aarons.com and include your first and last name, phone number and zip code.

We look forward to hearing from you and getting this resolved! -Kala

Review
#1420054 Review #1420054 is a subjective opinion of poster.
Service
Washing Machine Repair
Pros
  • Employees that run this business will make it go under
Cons
  • Horrible customer service
  • Words that came out of the mouth of a managers mouth
  • Outright lied
Reason of review
Warranty issue

American Home Shield in Raleigh, North Carolina - Washing Machine Repairs

Gentleman came out to check Washing Machine explained to him what was going on, he ran water in the tub of the machine and said everything was ok. Its not ok because the last cycle won't wring the clothes out. T he clothes are left soaking wet. Why should I have to pay for a service that I am not getting. Very unfair to the customer.
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Review
#1419781 Review #1419781 is a subjective opinion of poster.
Service
Washing Machine Repair
Reason of review
Damaged or defective
Loss
$500
Preferred solution
Let the company propose a solution