After being in contact with your support team on 3 different calls, faxing my receipt from product, told a replace box would be on the way.... almost a week later I get a call and am told that my product is not covered by Visio even though w/in the warranty period but it has to go back to Walmart since it was a "refurbed" versus "reconfirm" or some nonsense.

Upon the very first call the Rep was told it was a Refurb less than 30 days old and ordered from Walmart. Even the SS# bore it out. I was told no problem a box for replacement and shipping label was on the way after I would send in my receipt and call again to confirm instructions. I did everything as instructed only to find out over a week later that "no we do cover that, that is a Walmart problem". Now, I'm into 10-15 days from purchase and no further along into getting your broken product fixed than when I first began.


I bought your Visio, TV, camera, home theater etc., because of your #1 customer service rating... what a crock that turned out to be. I am 55 with lots of friends and work groups that I will be sure to pass on my so-called great customer experience as a warning about how Visio stands behind their products/.

You have the world's largest distributor selling your products to a very large market group, I would think you would make every effort to protect your name and reputation when your products FAIL. The customer could care less who "repaired your broken equipment" and would expect you (if anyone) would be willing to stand by your products.

Had an Experience with Other Company?

Write a review


Terms of Service
Post Comment

You May Also Like

Other Company - Parasites in water Other Company "How? what? when? who knows but this water needs to be tested ASAP. The photo shows what appears to be a string of some sort, wouldn't you think? Would you..." Read more Other Company - The persistent unwanted phone call avenger! Other Company "Global Pharmacy has been calling me about 3-6 times a day for the past 6 months. The national DO-NOT-CALL registry is useless because the number appearing on my phone is..." Read more Other Company - Scammer, Ripoff Other Company "I am writing this letter on behalf of my parents, who are the ones that got scammed by this individual. On 7/29/16, my parents signed a contract with Jose D...." Read more Other Company - This company needs to be investigated by the proper consumer authority Other Company "I stupidly purchased some outdoor lazer Christmas lights from this company , when they eventually arrived AFTER Xmas even though they boasted a 5 day delivery window, the transformer was..." Read more Frontgate - When a pledge is just a pledge.  3 Attempts at delivery and each time the product was damaged!!! Frontgate "Originally ordered the Palermo outdoor Lg Sq Table/Chairs set on July 17, 2017. First and second deliveries showed up with either glass broken and/or cheap plastic piece that holds table..." Read more Falken Tire - Belt broke(?) and tire shredded Falken Tire "I was traveling out-of-state and became aware of a vibration and rumbling sound. At first I thought it might be road noise, but when I got on the interstate highway,..." Read more Directv - Sales Representative Lied Regarding Sales Offer Directv "On 9-14-17, I was approached by a Direct TV sales representative, offering promotional sales for service. Since I had Uverse service and was looking to lower the cost of my..." Read more Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona - Botched Bathroom Remodel SA Painting and Remodeling Sa Painting And Remodeling - Sebastian Arlegui And Jose Barahona "On July 26, 2017 SA Painting and Remodeling LLC, Sebastian Arlegui and Jose Barahona, agreed to fix my bathroom. The bathroom is now in need of repair due to the..." Read more