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I wait nightly for the 5:10 p.m. 8A park and ride bus and catch the bus at the last stop on Church and Duane Street.

95% of the time, by the time that the bus gets to my stop, or stops there at all, there are never seats. I have asked Suburban Transit who Academy shares the run with to intervene (Suburban is trying to be helpful) to no avail. Academy does not seem to be cooperating.

When they do cooperate, Academy will send out a larger bus once during the week, then afterwards send out a smaller bus. The trip back and from NJ to NYC is costly and the customer are not receiving the proper service.

Reason of review: Poor customer service.

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