Waived late fee
According to management at provident funding, they are not allowed to waive any late fees. I have had my loan for 9 years and have never been late.
This month I happened to make a mistake on my bill pay making my payment late by 3 days and they wouldn't allow me to waive the late fee. What a bunch of ***. Are they that superior that they wouldn't do that for a loyal customer?
I also called a different dept and they too indicate that they don't waive late fees. These companies are all a bunch of a crooks.