Wait time for a repair man.
I don't like it when i call in to have my washer or dryer or what every looked at when they call they say we will be there on this day someitme between 8 and 5. That is BS.
How do you like haveing to set around all day waiting on a repair men. I am retired but I have a little part time job and can not even do that because of waiting on your people. Your man came the first time last monday and didn't have the part. So he ordered it and I got it Friday.
Now here I set all day again waiting. It SUCKS.