Victim of corp scam
It is a scam they lie by deny receiving letters and phone calls cancelling, so they can charge cancel fees . It has to be a corp policy because to many employees are on the same page.
Public service comm not much better they blindly accept wges in house investigation by their customer care person,is that the fox guarding the hen house?
There is no over sight so be care full
recommend every one read all contracts to include the fine print. don't expect your gov agent people to care.check it out call the customer car center today