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THE PHARMACY AT 305 MAIN ST IN HOLBROOK NEW YORK. I HAVE BEEN TOTALLY INSULTED AND TREATED BADLY AT THIS STORE.

THE YOUNG WOMAN WAS UNINFORMED AND INSTISTENT AND RUDE. I HAD A PRESCRIPTION FOR TARCEVA FILLED. MY OUT OF POCKET COST WAS TO BE COVERED BY A FUND. WHEN I GAVE THE WOMAN THE CARD FOR THE COVERAGE SHE REFUSED TO TAKE THE NECESSARY STEPS TO OBTAIN THE COVERAGE, AND INSISTED THAT I HAD TO TAKE CARE OF IT.

I CANNOT AFFORD THE ENORMOUS AMOUNT OF OUT OF POCKET EXPENSE, SO I HAD TO LEAVE WITHOUT MY MEDICATION. I CALLED AND SPOKE TO THE PHARMACIST AND WAS TOLD TO COME BACK WITH THE CARD. THE SAME WOMAN WAITED ON ME, WITH AN ATTITUDE AS IF SHE WAS TOTALLY ANNOYED WITH THE WHOLE PROCESS.

MAY I SUGGEST THAT YOU AS A COMPANY WHO WANTS TO REMAIN NUMBER ONE, TEACH YOUR WORKERS TO HAVE BETTER CUSTOMER SERVICE SKILLS. THANK YOU, ANITA RIZZO

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