Vacuum Cleaner Reviews and Complaints
Family Dollar - Hurtful
I m a shop owner and have a cleaning service and spend a lot of tume and most of all money in fsmily dollar and i bought a vacuum cleaner and the bix was taped up when i got it to place of bizz it was very used took iy back and they accused me of returning an old one when they should've checked it before putting it on the shelf. And the manager went off on my wife so not professional
EVacuumStore - Horrible, horrible, horrible customer service
I ordered a vacuum cleaner. It arrived with no users manual, instructions, etc.
I contacted customer service via email. I was told to call. I wanted written instructions either from them or via a website. We went back and forth, finally I got a link for a useless one page advertisement piece.
I pursued more and ultimately got the link. When I inquired why I just didn’t get that in first place, I was scolded with “it was on the order page.” WTF - obviously I hadn’t seen it.
How hard would it have been to just give it to me in the first place. I asked if this had been amusing to them; it wasn’t to me.
Brand Developers - Very bad service no return calls
Vacuum cleaner has sparks comming out of the side of it have stopped paying until its fixed been threatened with debt collection
Kmart - Christmas return not accepted
I purchased a handheld carpet spot cleaner on 11/12/2017. This was a Christmas gift.
It ended up being a duplicate gift and they would not accept it as a return, as it was over 30 days. This is the WORSE return policy I have ever seen. Did it say it on their receipt? Yes, but they suggest email or print receipts and the email receipt seemed more permanent.
So I took the email receipt and didn't read the 30 day policy. BUT NO EXTENSION AT CHRISTMAS? Really? This policy SUCKS and I will NEVER shop at Kmart again.
If I need something small, like notebook paper. I will pay too much at my local grocery store or drive an extra 15 minutes to Target or Walmart.
Wish - Unhappy
Ordered floor robot Got paper
Kohls - Sold us broken merchandise and wont fully refund
My wife my wife and I recently purchased a $300 vacuum cleaner from Kohls it arrived four days late in the mail and was broken when it got to our house. We went to return it and they not only didn't refund us the full price because Kohl's cash and partially been used on it, they wouldn't search to find any new replacement vacuum for it and they didn't have any in stock so as far as I'm concerned we will never be using them again for any holiday purchases
Do not buy from gearbest there are a rip off
I bought a vacuum from gearbest it was defective they insisted I return it to China even though they originally shipped from California I shipped it back to China cost $85 I'm still waiting 7 months later for a refund from the original purchase which I don't expect to get just remember if you buy from gearbest you're shipping it back to China if it doesn't work My invoice number was W1705161617424521
Walmart - Bought a vacuum cleaner that sucks!
The title is a bit misleading, because actually the vacuum cleaner doesn't suck at all! I exchanged my cleaner for another one and the same thing happened again.
What do I have to do to get my complaint resolved? Contact Walmart's CEO? Jeeze. I contacted Walmart's headquarters using the details on this website https://www.complaintsdepartment.com/walmart/ and they just fobbed me off with constant excuses.
I don't expect them to test every product but when things don't work and you have the same issue with replacements why do the continue to stock them?
Well that's all I have to say, didn't quite reach 100 words required. Have now.
Sears - Bad return policy
I agree that Sears has the worst return policy. We bought a wet vac which was on sale in April 2016 and thought we would keep it until May 2016 when it was our son's birthday.
We didn't realize there was a 30 day limit on exchanges. When our son received the gift in May, we found he already had a wet back. When we returned the wet vac the sales associate told us it was 4 days past the 30 day return and could not return it. We have been customers of Sears since the 70's.
This is the last time we purchase anything at Sears.
Since then, we have found a few people that had the same problem. No wonder Sears is going down the tubes.
Sears - No One Can Help
Frustrated beyond belief! We purchased a wet vacuum online from Sears.com.
The vacuum does not work, as it has hardly any power whatsoever. We packed it back up and drove to our local Sears store to return it. They would not credit us our money, but insisted we had to take a store credit because we paid for it with Paypal, and their cash registers do not have the capability to reimburse us. Since I don't need anything from Sears at this time, nor after this experience, will I ever buy anything from Sears again, a store credit would not do us any good.
I struggled to get the box back into my car and drove home with it, thinking I'd take the steps to return it online. The website doesn't even give me this option. Since my Sears receipt specifically states that you can return at the store, I am extremely upset with this situation.
I tried calling customer service, only to receive hang ups from their representatives. I'm at my whit's end.