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since the beginning of my account in May 2008, I haven't been able to pay my account by telephone unless I wait until a rep calls me for that $10.00 charge instead of the $5.00 normal fee. The computer goes as far as the debit card number and then restarts at the beginning. I have complained to the reps that call me, but why should they report the problem which could effect their job. I am in the process of refinancing my car because in today's times, phone and computer transaction are the new ways to do business, you really need to get it together and get with the times.

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