0 comments

The Tile Shop - Money grabbers and thieves

The Tile Shop in Skokie IL with contractors Eric Magiet and Derrick from Mundi and Son Construction do not stand by the work they did for us ( which cost us an arm and a leg). They did not complete the job they promised to.

Things were not working well and broke and they did not answer repeated phone calls and texts.

They also played fast & loose with the tiles purchased from the Tile Shop charging us double in some instances until we noticed & pointed it out to them.

Be careful of order/receive receipts so you are not double charged.

Most importantly if you have to use Mundi & Son Do Not Pay until everything is done. They are very nice & they promised they would guarantee their work for years but rest assured they will drop you like a bad habit the moment they have their $$$.

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Author
Service
Tile Installation
Reason of review
Bad quality
Review #1333715 is a subjective opinion of PissedConsumer1333715.
0 comments

The Tile Shop - The tile installer was terrible

2.6
Details

I bought tile here and was satified with the choice of tile. I had Gary suggest a reputable installer and he suggested Stimson tile and design.

They did a horrible install job of my tile. The grout didn’t fill up the gaps between tiles and the pencil edging is crooked.

The kids that did the job were very unprofessional. Never again will I listen to a salesman for advice

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Author
Service
Tile Installation
Reason of review
Bad quality
Review #1157297 is a subjective opinion of PissedConsumer1157297.
0 comments

Done Com - Horrible, liars,

1.0
Details

They had a Handyman come out and attempt to install Mosaic tile back splash in my kitchen, was not level, he was putting the thinset on with his fingers , when I called them about the problem they said the cabinets were not level or counter tops not level, used every excuse in the book, it took 3 weeks to have someone come out and remove the installed tiles and re float the wall, which the New Guy did a perfect job in doing so!warning do not use them !!!!!!!!!!!!!!

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Author
Service
Tile Installation
Reason of review
Bad quality
Review #1117231 is a subjective opinion of poster.
Featured
9 comments

Horrible tile work with no resolution from Thumbtack

1.0
Details

I recently hired a "PRO" from Thumbtack to install a glass mosaic tiled shower. The tile job is completely unacceptable.

The grout lines and tile are so uneven that it hurts your eyes. I stopped them from completing the job once I walked into the bath and saw the butchered job they had done. When I contacted Thumbtack and submitted photos of this ridiculous tile job, they insisted their guarantee only covers damage to ones home caused by the contractor that he WAS NOT hired for. WHAT TYPE OF WORTHLESS "Guarantee" is that?

I will let the photos speak for themselves. It's been 1.5 months---I'm out over $2400 and I am still without a working shower in my guest bath.

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Anonymous
#1695646

I think he did a phenomenal job for someone who was tripping on acid! Not bad, lol :/

Anonymous
#1695503

Had the same *** happen..thumbtack sucks

ExcitingLlama764
#1653991

Is this true? Looking at the glass tile pictures you posted I could not believe what I was seeing!

This guy a drunkard or drug addict? Is he licensed?

(most likely not) His first name Dave or Andrew? In any case you should immediately file with the state licensing board CSLB.ca.gov Contact me at josefsmyth@mail.com

Anonymous
#1654120
@ExcitingLlama764

100 percent true. He actually thought it looked ok!!

I broke down in tears the moment I saw it. His name is Jason. After this experience, I found out Thumbtack does require anyone to have a license.

Huge lesson learned. Now, I immediately ask to see their license before beginning any work on my home.

Anonymous
#1529203

I totally agree with you on Thumbtack, their guarantee is useless! I used their service and hired a sheetrock service and they did such a horrible job we had to tear it all down and start over!

After many phone calls and email through their resolution department all they kept saying was to work it out with the sheetrock workers! Will never use Thumbtack again!

Lisa_NC
#1371122

I am so sorry this has happened to you!

Unfortunately, events like this will continue to happen as long as Thumbtack allows amateurs on the site to 1. Get on the site and 2.

Write 5 Star reviews on their own profile

This is why people hire *** contractors that have NO CLUE what they're doing...

As soon as they get an honest, bad review they are allowed to make up a name, create a fake job request and write 3 more Five Star reviews to hide all the negative.

It's all about the money for TT or as I've heard it best said "Dumbtack"

More fake request means more bidders and that means more $! Shady, unethical scam company!!!

Anonymous
#1380782
@Lisa_NC

I completely agree! I have already swayed four personal friends from using their services simply by showing these photos and reports of faux reviews.

In turn, they have shared the same with their friends.

Word gets around fast. I foresee the downfall of this scam company in the near future.

Anonymous
Draper, Utah, United States #1347078

Please text for cell phone number to our customer service shanno01n@gmail.com,we will work on your total refund,Thank you.

AngryCustomerIn2017
#1347219
@Thumbtack feedback

I have already spoken to Thumbtack directly regarding this incident. No resolution. STILL.

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Author
Location
Draper, Utah
Service
Tile Installation
Tags
Cons
Customer service resolution, Lost use of guest bathroom, Lost money, Thumbtack guarantee is useless
Reason of review
Bad quality
Loss
$2450
Preferred solution
Full refund for cost of tile, full refund for money given to contractor for supplies. I am also seeking additional funds to redemo the tile to start from scratch. I demo work was already complete before hired contractor began.
Review #1069798 is a subjective opinion of poster.

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