This company does need to be in business.
I had a previously used/leased refrigerator delivered to me. The ice dispenser wasn't working.
I made several requests for them to come out and repair it. All I kept getting from the website was automated responses. To this day, a month later. No one has come to repair it.
They took my $80 and ran with it. They wanted to charge me a total of $750 or so dollars for this piece of junk. If you need a cheap refrigerator or appliance, look on sites like craigslist. Don't rent from them at all.
I have told them to pick up their ***.