They find ways to get around the warranty
We purchased a latex foam mattress from the Original Mattress company in Monroe, NC. Had for a year or so.
Started to develop body impressions. Called the company and they sent out a person to check the problem. He found that the bed frame was not positioned correctly. He and my husband fixed it while he was here and said that should fix our problem.
Needless to say it didn't. Called back said that the bed frame was the cause of the body impressions voided our warranty. We have 2+inches of body impressions. How can this be, it is a dang foam mattress!
I will not recommend the OMC to anyone. I am out 2K.