They don't deliver and don't refund
I ordered a chair to be picked up in 7 days. 7 days later it wasn't there and I was told it would be there in 4 more days.
Still no chair. I complained and was given a "refund" on my credit card of $50 and to come back next week for the chair. Next week : still no chair. I was told that it had been marked for delivery to my home in error.
Again, talking to "customer service" is like talking to the non-existent chair. I cancelled the order and was given another "refund" for the balance on my credit card. That was 2 weeks ago.
I am still waiting for the funds to be taken off my credit card. Moral of this story : Go somewhere else!!