They are rude, hateful, and unprofessional and I am upset!
I went into pre-term labor at 26 weeks and had a pre-mature baby, got sick, had 3 surgeries since, my daughter has had 1 surgery since, and we now owe hospital bills that we are simply unable to pay in a lump sum due to the fact that I am unable to work because of my health. I am doing all I can to pay the necessities of living expenses and plan to pay the hospital bills as soon as I can.
I have explained this repeatedly, and all I have received are hateful remarks, being accused of lying, unwillingness to work with me, hang ups, and a complete unprofessional behavior from the woman who constantly harrasses me.
When I asked for the address to send at least $5.00 that wasn't good enough, and she told me she would call back at another time to see what sad story I would have for her then and hung up on me. This is unbelievable.