Technical Support Reviews and Complaints
Spectrum - CHANGEOVER NIGHTMARE
I originally called to see if i can buy my own DTA box with TWC. was told yes, bought one off ebay.
went to acitivate. oh no. you cant use your own!.. only the modem.
Had to sell that. Then I was asked if I wanted to switch to SPECTRUM for $40 less a month. Guy talked fast. said I would keep what i had..
HBO. and my DVR box. I get SPECTRUM BOXES in mail to set up. Call, oh you cant use that with your TWC DVR box.
i said i asked that. well, cant put papework thru.. etc. i hung up after being on hold with 3 different people.
Tried again another day, said i just want to keep TWC. ok, you cant .. talked to someone else, oh i will help you. order didnt go thru.
On hold again. hung up. Called yesterday. re-hooked TV up to box.
Oh, salesman put in order wrong.. on hold with tech support. then they escalated it. blah blah.
Oh, there is a power outage in your area. not in my house!.. told them to call me back. ok, wont be long.
after 2 hours i called again. Tech guy says..oh its your phone that's the issue... you need another modem. I said enough!..
can I stay with TWC. yes. I will send you over to get that done. On hold forever, this one didn't know what i was talking about.
I finally had reached my limit. My boyfriend took over. He got sent back to a tech guy. GUESS WHAT?
he knew exactly what to do. HDMI was in the wrong spot. Activated our TV'S!... told him what i had gone thru...
he couldn't believe it. Now 3.5 hrs later, girl calls me back, saying it was escalated. blah blah. i said.
it was already fixed. Oh, not activated!.. I said, oh yes it was, BY SOMEONE WHO ACTUALLY KNOWS WHAT HE IS DOING!
I cried from my frustration and time taken for this simple fix. If this is my experience going forward, i will go to someone else.
TDS - On phone waiting over 30 minutes!
Tech No Show! Supervisor to get someone out Saturday No Show!
Now wants to play same game on Monday....
know what I have a Job. Guess what....No $$$, no service!!!
Other Company - Battery blues
Tech support was helpful with rebooting my tablet to see if that's were my problem was, unfortunately it still goes haywire about half way through a charge and shuts off. Turned back on and plugged in to regain charge.
So my best guess is that the battery is failing. Where do I go to have it checked or replaced
Liveperson - Bad service
My expert set up a deal- if he could fix my problem, it would be a set fee, if not, it would be at a discounted rate. after 90 minutes of struggling with issue, he was unsuccessful We quit for the night with a plan to reconvene next day.
that evening, I went ahead and troubleshot the problem and fixed it myself. I notified my expert that I had solved the software issue. he subsequently went ahead and sent an invoice for the full fee!!
I protested but to no avail folks from prestoexperts said they have not control over third party contractors- whom I got connected to through their service!! just awful
Hillsborough Community College - Tech support
I have called tech support 3 times. The Tech Support Reps are in the Philippines.
Their English is SOOOO poor it is almost impossible to understand them. Last rep i spoke to, i had to ask him everything at least twice. Not only was his English poor, he also did not understand my questions. I spend a lot of time on hold.
Then it continues with not being able to understand whe the rep was saying. Shame on you Pearson!
At least give us some support staff that can understand us and speak English. xx xx xx xx xx x x xxx xxx x xxx xxx xxx xx xx xxx xx xxx xxx xxx x xxx xxxx xxx xxxx xx
Best support Ever.
There is not a place where you can have better/such a good support ! Any question that i had, the answers was better than i expected, even for me !
The team and every last member, try to help you, and they give all the best they have/know, and surely they know a lot of any problem/question you have. I was having a lot of question, and they do they'r job super good, every time i needed they. I repeat - There is not a place where you can have better/such a good support for a product they have. They have all you need for they'r products.
The products they have are the best on internet for what they did. Best support.
Hard drive wiped by Teck
5-25-2016 I called these guys for a "tune up", and "ad blocker update" after about 30 minutes he told me he would reboot my computer. He dd and the reboot took a long time and i indicate2d to the teck.
He continued telling me all is good. Tried several ties to reboot and get the back up recreated when he worked on the computer. Didn't work. He spoke about a "video" but would talk to his superior.
He set the video up and it wouldn't work. I was told "Not to worry." He put me on hold.
He didn't return overnight. I spoke to a supervisor "he looked for ever way to say thy are no t responsible to fix." I will say stay as far away fom these people as possible.
PC Tech Mart Scam
They took over my lap top !!!!Now after paying them 379.00 to get rid of a virus 1 yr ago ! suddenly my lap top started messing up I did not call them they called me They knew already they said they called to clean up my laptop How did they know it was acting up!!!!!
they informed me that my laptop was critical .Then they said they could fix it for a fee of 279.00!!! *** My laptop is only 2 years old.I am the only 1 to use my laptop !!!...Meantime my laptop is still Messing UP !!!!!!
Please beware of them. Better to contact the maufactures - Microsoft or their allies MS Technologies (mstech.ml), or Microsoft DCS.
Flir Systems - Lorex failed
i have now gone through 1 original and 3 replacement lorex lhv 1628b 1080p security system. the system has had the same issue kept starting and reinitializing. i contacted lorex and have gone through numerous hours trouble shooting. they sent me replacement systems which all failed. i am past warranty and am stuck with useless security system. i have tried everything possible 1 technician said it was a faulty power supply when they transferred me to an actual engineer he said that was not possible and lorex agreed to send me a new system which had same issues
More that 4 times I've lost service and called for a ticket number for repair. They schedule a time for the tech to come out, a 4 hour window, and he or she never shows up, never calls to cancel, or attempts in any way to communicate there may be a delay.
I call to ask the status of the repair tickets and I'm told the tickets were closed. This is politics as usual, deceitful, dishonest, substandard, service. The least I would expect is a call to notify me there is a problem and TDS needs more time then expected to complete the repair. That's all it takes for me.
I can assure all your better off going to other providers for service. I must say, the representatives I've spoke with should get a degree in psychology. They can make $125.00 an hour listening to people like me rather that getting paid little for being a soundboard for TDS who has little concern for their customer base.
I can't imagine how they must treat employes.