TDS - On phone waiting over 30 minutes!
Tech No Show! Supervisor to get someone out Saturday No Show!
Now wants to play same game on Monday....
know what I have a Job. Guess what....No $$$, no service!!!
Other Company - Battery blues
Tech support was helpful with rebooting my tablet to see if that's were my problem was, unfortunately it still goes haywire about half way through a charge and shuts off. Turned back on and plugged in to regain charge.
So my best guess is that the battery is failing. Where do I go to have it checked or replaced
Liveperson - Bad service
My expert set up a deal- if he could fix my problem, it would be a set fee, if not, it would be at a discounted rate. after 90 minutes of struggling with issue, he was unsuccessful We quit for the night with a plan to reconvene next day.
that evening, I went ahead and troubleshot the problem and fixed it myself. I notified my expert that I had solved the software issue. he subsequently went ahead and sent an invoice for the full fee!!
I protested but to no avail folks from prestoexperts said they have not control over third party contractors- whom I got connected to through their service!! just awful
Hillsborough Community College - Tech support
I have called tech support 3 times. The Tech Support Reps are in the Philippines.
Their English is SOOOO poor it is almost impossible to understand them. Last rep i spoke to, i had to ask him everything at least twice. Not only was his English poor, he also did not understand my questions. I spend a lot of time on hold.
Then it continues with not being able to understand whe the rep was saying. Shame on you Pearson!
At least give us some support staff that can understand us and speak English. xx xx xx xx xx x x xxx xxx x xxx xxx xxx xx xx xxx xx xxx xxx xxx x xxx xxxx xxx xxxx xx
Best support Ever.
There is not a place where you can have better/such a good support ! Any question that i had, the answers was better than i expected, even for me !
The team and every last member, try to help you, and they give all the best they have/know, and surely they know a lot of any problem/question you have. I was having a lot of question, and they do they'r job super good, every time i needed they. I repeat - There is not a place where you can have better/such a good support for a product they have. They have all you need for they'r products.
The products they have are the best on internet for what they did. Best support.
Hard drive wiped by Teck
5-25-2016 I called these guys for a "tune up", and "ad blocker update" after about 30 minutes he told me he would reboot my computer. He dd and the reboot took a long time and i indicate2d to the teck.
He continued telling me all is good. Tried several ties to reboot and get the back up recreated when he worked on the computer. Didn't work. He spoke about a "video" but would talk to his superior.
He set the video up and it wouldn't work. I was told "Not to worry." He put me on hold.
He didn't return overnight. I spoke to a supervisor "he looked for ever way to say thy are no t responsible to fix." I will say stay as far away fom these people as possible.
PC Tech Mart Scam
They took over my lap top !!!!Now after paying them 379.00 to get rid of a virus 1 yr ago ! suddenly my lap top started messing up I did not call them they called me They knew already they said they called to clean up my laptop How did they know it was acting up!!!!!
they informed me that my laptop was critical .Then they said they could fix it for a fee of 279.00!!! *** My laptop is only 2 years old.I am the only 1 to use my laptop !!!...Meantime my laptop is still Messing UP !!!!!!
Please beware of them. Better to contact the maufactures - Microsoft or their allies MS Technologies (mstech.ml), or Microsoft DCS.
Flir Systems - Lorex failed
i have now gone through 1 original and 3 replacement lorex lhv 1628b 1080p security system. the system has had the same issue kept starting and reinitializing. i contacted lorex and have gone through numerous hours trouble shooting. they sent me replacement systems which all failed. i am past warranty and am stuck with useless security system. i have tried everything possible 1 technician said it was a faulty power supply when they transferred me to an actual engineer he said that was not possible and lorex agreed to send me a new system which had same issues
More that 4 times I've lost service and called for a ticket number for repair. They schedule a time for the tech to come out, a 4 hour window, and he or she never shows up, never calls to cancel, or attempts in any way to communicate there may be a delay.
I call to ask the status of the repair tickets and I'm told the tickets were closed. This is politics as usual, deceitful, dishonest, substandard, service. The least I would expect is a call to notify me there is a problem and TDS needs more time then expected to complete the repair. That's all it takes for me.
I can assure all your better off going to other providers for service. I must say, the representatives I've spoke with should get a degree in psychology. They can make $125.00 an hour listening to people like me rather that getting paid little for being a soundboard for TDS who has little concern for their customer base.
I can't imagine how they must treat employes.
Tds Technical Support Review from Collinwood, Tennessee
I have been in the phone business retired after 32 years, and have been hundred percent customer service. TDS has the worst customer service of any company i have ever delt with.
I called because i have no tv guide and major audio problems, they sent me to where they fix the problems, after 45 minutes they knocked my service out and told me they would send a tech out in 4 days to fix.i told the tech on the other end that wasnt exceptabale, his answer was they dont have techs working on the weekends and would not have one available for four and a half days, sorry he said our policy. You make the choice on your tv carrier