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Hello dears,

I am an MBA student conducting a survey on customers' complaining determinants on internet with a case on laptops bought on internet.

Please copy past this link on your browser and respond to the questionnaire:

http://agora.ulaval.ca/~zaber2/Low/Loweng.htm

...

This shouldn't take you more than 10minutes in total.

then send this second link to your friends who live or have lived in Canada or in the USA during the last year:

http://agora.ulaval.ca/~zaber2/High/Higheng.htm

PS: if you can respond to both the questionnaires it will be really great!

Thank you in advance.

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