Hair in all the linens, it was everywhere! The pillows were as old as the hotel, flat...money needs to be spent on linens.
Breakfast was a joke...no tea, yogurt, or breakfast bars....out of the basics. All but 1 front desk person (Anna) was rude and confrontational. The suitcase carts are awkward, they don't work properly. As my husband said...these people need to visit and learn from the Holiday Inn!
Sorry for veering off course HI.
Oh almost forgot, even though we were told we were on a pet free floor we heard two dogs barking and actually saw one come off the elevator. We love our furry friends but when you have allergies you must take extra precautions.
Reason of review: Poor customer service.