Sold me a defective product and making me make it right
Dont buy from this place. We purchased a dining room set and it was defective.
It has now been 3 weeks, yes three weeks and they still have not resolved the problem. Their only consolation is giving us gift certificates to their store and they are making us delivery the defective product back to the store and making us pickup the replacement. Where has customer satisfaction gone. Go Figure.
Why would I want to buy something from them again when they are still screwing me. Buyer beware. I am the customer service industry and if something is not right, we make it right.
In this day and age customer retention is the key. And they have lost me as a customer.
Product or Service Mentioned: Customer Care.