Product: Sofa Clear all filters (465 of 465 reviews match)
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Wish - Damage to couch on arrival

Wish - Damage to couch on arrival
Wish - Damage to couch on arrival
Wish - Damage to couch on arrival
I am just not happy the coaches actually beautiful but these burn marks are right on the front of the couch right in the front and it looks horrible thank you.
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Review
#1666371 Review #1666371 is a subjective opinion of poster.
Product
Sofa
Reason of review
Damaged or defective

Never use Pepperfry!

1.0
Details
Never use Pepperfry!
I ordered a sofa worth 65k which was delivered without the legs. Later, the organzatios tells me to manage the legs by my own as they cannot help. Delivering half products and taking no responsibility whatsoever. Never use Pepperfry!
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Review
#1663359 Review #1663359 is a subjective opinion of poster.
Product
Sofa
Reason of review
Problem with delivery
Loss
$65000
Preferred solution
Let the company propose a solution

Restoration Hardware in Richmond, Virginia - Leather sofa less than 2 years old coming apart

1.0
Details
Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
Restoration Hardware - Leather sofa less than 2 years old coming apart
I am requesting that RH repair a tear in the leather sectional sofa I purchased less than two years ago. RH does not offer a standard warranty based on their contention that their products are quality luxury items, and I believe the logic from there is that there will not be any defects or issues needing repairs, etc. A small corner of the sectional that I purchased is coming undone. It appears as if it was not properly sewn to begin with on the actual sofa underneath the cushion. RH will not agree to have this repaired.
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Review
#1662826 Review #1662826 is a subjective opinion of poster.
Product
Sofa
Pros
  • No pros
Cons
  • Poor quality
Reason of review
Damaged or defective
Loss
$1000
Preferred solution
Restoration Hardware to Repair the Sofa
Tags
  • expensive
  • Poor Quality Product

Dow Furniture in Waldoboro, Maine - Used Sofa complaint

I bought a sofa from Dow Furniture in waldoboro, maine. Which on delivery i thought i had paid for a new sofa, only to find out it was the floor display. I call to ask why there was no wrapping on the sofa or even in the delivery truck. The person i spoke with said, that was the floor model. Floor to Door CUTE. So, it to me was not a new sofa i paid for, and everyone trying out my sofa, with god knows what was on their clothes. The person on the phone said, that how we sell our furniture. ***
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Review
#1638192 Review #1638192 is a subjective opinion of poster.
Product
Sofa
Reason of review
Not as described/ advertised

Darvin Furniture in Orland, Illinois - DIDN'T RECEIVE POWER CORD

I had a $5000 order delivered to my home on Saturday 8/24/19. One of the couches didn't have a power cord. The delivery driver called the warehouse multiple times and finally got a hold of someone. We were told someone would call us back before the end of the day and let us know when we would receive the power cord. I have since made several phone calls and still don't have an answer. Darvin so far has done nothing to accommodate this situation and has not offered anything for the inconvenience. When purchasing $5000 in furniture the least they could have done is waive the delivery fee :( UGH
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Review
#1636049 Review #1636049 is a subjective opinion of poster.
Product
Sofa
Pros
  • Sales person was nice and helpful
Cons
  • Customer services was useless
Reason of review
Poor customer service
Preferred solution
at least refund me the delivery fee for my inconveniences
1.0
Details
Rooms To Go - Terrible!!
Rooms To Go - Terrible!!
Rooms To Go - Terrible!!
First the couch was defective! They didnt have the lining done properly! It came with the chase not all propperly lined and zipped up. And there nails in the seat. Then it took several weeks for a technicain to come out. They finally fixed the chase and the nails. But...
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2 comments
Anonymous
#1738609

I totally agree !!! Same thing happend with our couch .

Luckily we were able to have it changed to other one .

Call them and ask to come and replace it !!! Good luck with that for instance in my case they don’t really cared that much about the rest and they don’t care to make their customers happy !

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Review
#1635720 Review #1635720 is a subjective opinion of poster.
Product
Sofa
Cons
  • Quality of product
Reason of review
Damaged or defective
Loss
$1500
Preferred solution
Deliver product or service ordered
Tags
  • Bad Customer Service
1.0
Details
What happened to me was this, we had a crayon stain in one of the chairs in the sectional that we bought from Macy's. This stain happened after 2 years, of buying the furniture. We called the Worry No More service in about 2-3 days from when the stain happened. They...
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Review
#1635368 Review #1635368 is a subjective opinion of poster.
Product
Sofa
Reason of review
Warranty issue
Loss
$450
Preferred solution
Full refund

Steinhafels in Pewaukee City, Wisconsin - Quality

I would tell everyone to look at the product closely before purchasing. I purchased a couch which actually broke when 3 people sat on it. It was a dbl recliner and the part that broke was the middle seat. After flipping the couch over to see what happened,I was amazed to find out that it was constructed with particle board. I would think a 1400 dollar piece of furniture would be make of something sturdier that that. I would give this a zero rating for construction. I will add another review after I call customer service to see how they will fix this.
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Review
#1633918 Review #1633918 is a subjective opinion of poster.
Product
Sofa
Pros
  • Variety
Cons
  • Damaged merchandise
Reason of review
Bad quality
Loss
$1400
1.6
Details
Purchased a sofa on 7/21/2019. The sofa is defective. I called costumer service 3 times and the wait time is extremely long. Please contact me..
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1 comment
TellUsRTG
#1736615

We are sorry to learn of the issue with your sofa and the difficulty you are having reaching us. Please send us your order info and the details to TellUs@RoomsToGo.com and we'd be happy to help in any way we can!

Review
#1630462 Review #1630462 is a subjective opinion of poster.
Product
Sofa
Cons
  • Does not back up products they sell or care about customers
Reason of review
Poor customer service
Loss
$2
Preferred solution
Full refund
1.0
Details
I bought Livingroom set from roomtogo ang got the insurance plan to protect the couch from tears rips or stains and I called them about a rip on the couch and they denied the claim.. I’m getting a lawyer to sue them
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2 comments
Anonymous
#1735676

They have every right to deny a claim and a lawyer won’t touch your case at all. It’s at best a small claims issue and normally they don’t have a need for a lawyer.

When you purchased the insurance you also agreed to follow their determination. This means they have denied a claim and they have denied it for a reason spelled out in the fine print of the warranty paperwork. A lawyer would tell you the same thing. Look the internet just saved you $750.00!!

You can try and file a claim in small claims court.

But before you do either request a full copy of your warranty paperwork and read it very carefully including the fine print. You literally have the wealth of human knowledge at your fingertips so use it.

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Review
#1628354 Review #1628354 is a subjective opinion of poster.
Product
Sofa
Pros
  • Friendly sales person
  • Good ppl when you buy furniture
Reason of review
Bad quality
Preferred solution
Replace my couch the way it says you would in the insurance contact