Product: Shuttle Service Clear all filters (7 of 7 reviews match)
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2.0
Details
I have been trying to book transfer from cruise port in Aukland, New Zealand to airport for 22 persons on December 1, 1028 - 10:30 or 11:00 am - We would like to be on same vehicle for the transfer. We are arriving on the Radiance of the Seas 12/1/18 and our flight is...
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Review
#1342163 Review #1342163 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Order processing issue
1st customer service contact made 08:00 5-9-18: He also could not get a hold of the company (Tropicana tours) via the phone, or their supposed emergency number, email also sent. Waited two hours for a response. Its impossible to get a hold of your customer service rep...
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Review
#1252928 Review #1252928 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Poor customer service

Viator - Lack of Voucher Information

1.0
Details
Booking airport to hotel transfers and return to the airport is easy to do online and the vouchers are emailed very quickly. However, the vouchers only show your name and the date of the transfer; missing is the arriving flight number and arrival time, the hotel to be driven to and on the return to the airport the time you requested to be picked up does not show. There is no way to confirm that Viator accurately recorded this information as a the customer, you have no documentation showing the information that you input. It is also extremely difficult (next to impossible) to find a way to contact Viator about this missing information. The only way I found is to make an international call to the local company that will provide the transfers. As a customer, I should not have to work this hard to get confirmation of this type of very simple information. If Viator expects repeat customers, they need to fix this problem ASAP.
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Review
#1150781 Review #1150781 is a subjective opinion of poster.
Service
Shuttle Service
Pros
  • Booking airport to hotel transfers are easy
Cons
  • No confirmation of specific details of booked transfers
Reason of review
Lack of voucher information

Viator - NO REFUND

1.0
Details
My wife and I booked a shuttle service with this company and service was not provided. And if you try and get them to help you out they offer nothing but a bunch of phone tags with the other company. I am highly upset that i cant give less than 1 star. Please dont waste your time with this company. Screwing people over seems to be their motto.
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Review
#1125927 Review #1125927 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Bad quality

Viator - This is a scam, not a shuttle service

When I reserved a shuttle from the Hyatt Regency Hotel to Dulles in Washington, DC, I naively assumed that this outfit operated like any other and didn't pay much attention to the (AMAZING) cancellation policy. Two hours later, things beyond my control forced me to change my departure flight, time, and airport. But then I discovered I couldn't change ANYTHING about the reservation. Not only that, but I would have to forfeit the entire fee, because I was canceling less than two days before the reserved time. No duh--I had MADE THE RESERVATION less than two days before the reserved time, a few hours, in fact. This sort of cancellation policy MIGHT make some sense if Viator had SOME sort of financial exposure here--but they don't. I will in the future be sure to take a cab or Uber or Lyft.
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Review
#1124703 Review #1124703 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Return, Exchange or Cancellation Policy
2.9
Details
Secondly, my upcoming trip to Dubai including transfers to the hotel from the airport and I usually go a day early A) in case of flight delays/problems B) to rest and be ready to go with the tour group. It makes sense and the majority of people I meet on Gate 1 trips...
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5 comments
Anonymous
#1376980

I have traveled with gate one numerous times. It is clearly stated that transfers are NOT included if you travel early or stay later.

I do however, feel the hotel and meal quality has been declining on my last few trips.

Does anyone have an alternate company which offers similar tours? We have used ric Steves with satisfaction but all travel arrangement need to be made separately.

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Review
#1097318 Review #1097318 is a subjective opinion of poster.
Service
Shuttle Service
Reason of review
Not as described/ advertised

Shuttle Service Review

1.7
Details
29 minutes charged at premium rate to book a transfer from airport. Not acceptable. Customer care person typed in the wrong details numerous times to my expense.
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Review
#855767 Review #855767 is a subjective opinion of poster.
Service
Shuttle Service
Cons
  • Rude operator
  • Customer service disaster area
  • Slow customer service
Reason of review
Poor customer service