Scheduled delivery was cancelled, but no one bothered to tell me. Spent a total of one hour on hold.
customer service is just awful. the words hold on "one second" is still ringing in my ears.
Finally asked Jazzy my sales rep to call me back as I could not stay on hold any more. I was told to be patient.
If a total of one hour on hold is not patient, then I don't know what the definition of patience is. 24 hours later and I am still without a call back, or a resolution as to why my delivery was cancelled and more importantly why Bobs did not think it was necessary to let me know.