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I have completed my order for four items just about 20 minutes ago. Until now throughout my experience in placing many orders over the course of several years, the salesperson has been helpful and pleasant. This time it made me very uncomfortable. The salesperson insisted upon calling me by my first name after I asked to use only my last name. I had to repeat and spell items that should be apparent. I had a question that the salesperson could not answer.and put me on hold several times to ask someone to get the information.

This made me impatient. I was asked

irrelevant questions.

That is my unhappy gripe for today.I am counting on getting the items I ordered without a problem, because

I feel the salesperson is not competent

to put the order together properly.

Gloria Klatt 617-630-2823.

email: gklatt@lasell.edu

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