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the library said i could get a bag of books for one dollar but when i checked out the bag of books they said it was 20 dollars i told them that it was one dollar but they said it was for paperbacks only however i had only paperbacks and no hardcovers so i had to put back all the books and than they tried to charge me a restocking fee of 500 dollars but i had restocked the books on my own i let them charge the fee and i requested a refund from my bank (Wells Fargo) and they called me saying they will sue me for 10000 dollars for the refund from my bank because they said it violated the terms of conditions but i did not get any terms of conditions

Product or Service Mentioned: Book.

Reason of review: Poor customer service.

Monetary Loss: $10501.

Preferred solution: Full refund.

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