We have the same story as all these furious homeowners. They tried to increase our monthly mortgage payment by $200.
When we refused to pay this amount they penalized us and ruined our credit. After we screamed and demanded an explanation for the increase in our monthly payment they dropped it close to the original payment. Our credit was trashed by then. They have treated us with disrespect and suspicion like we were going to do something bad.
We still don't completely understand who they are.
Are they a collection agency? They need to be held accountable and stopped.