Rug Reviews and Complaints
Wish - My items were delivered today and it’s not the correct size
I ordered 4 of these rugs with the sizing of 133cm by 190cm. The rugs delivered today are size 50cm by 150cm. I love these rugs and would like the size I ordered
Wayfair - I’m trying to call Customer Serivice
Got cut off twice!
I received this Santa rug today and was so excited as my grandson was here when it arrived! We found the perfect place for it.
The left side of the rug is just fine the right side is very curled in 2 places, not sure that it will straighten out. I do t know why Wayfair can’t take a phone call so you can speak to someone.
My phone is. (614) 419-1373.
Wayfair - Rug has stains
Received rug with stains. They have two big spots
Joss And Main - Horrible Service
I first have to say, for me to actually take the time out my day to sit down and type this up, means this has gotten way out of hand. I placed an order for a 9 X 12 area rug on 11/24/18.
When I received the rug the following week I realized Joss & Main had sent me the wrong rug. I contacted customer service and they said they could fix the problem by placing another order for my correct rug. I asked them if it would be possible to order the rug I want in a size down (8 X 10) because looking at the incorrect rug on my floor, I would prefer the size to be slightly smaller. The gentleman said I would have to process the replacement prior to processing an exchange.
So basically, return the incorrect rug, let him order a rug in a size I don’t want, have them deliver the correct rug in the size I don’t want, then call back to tell them I want to return it and exchange it for a size I do want. He also asked for me to repackage the incorrect rug to be picked back up by FedEx. I told the worker the rug came in a sealed plastic bag which was cut open for me to discover it was the wrong rug. There was no way to reuse the packaging.
I was then asked to buy supplies to use. I told them I would NOT use my own money to buy supplies to fix something that was their mess up. They offered me a credit to cover the supplies. Although annoyed with that logic, I went ahead.
I went to Lowe’s and bought plastic wrap and tape and re-rolled the 9X12 rug. The CORRECT rug (wrong size) was scheduled for delivery 12/1/18, but did not get delivered until 12/3/18. On 12/3/18, FedEx also came to pick up the incorrect rug. Joss & Main sent me a return label for my correct rug (wrong size) to be picked BACK up by FedEx for 12/4/18.
On the return instructions, it specifically states “We’ll issue $XXX.XX in store credit to your Joss & Main account within 1 business day after pickup” which would have been 12/5/18. By 12/6/18, I had not received a refund so I contacted Joss & Main because I was anxious about repurchasing the correct rug in the size I’d like so I could have it by Christmas. The worker stated he would “release the funds” and I should see them in my Joss & Main account as in store credit by the next day (12/7/18). The next day, still no refund.
I again contacted Joss & Main. This time the agent stated I was wrong to believe I’d receive a refund the day after the item was picked up from me and that it’s ACTUALLY the day after the warehouse receives it. I disputed that “policy” since I had email proof that Joss & Main sent me stating otherwise. Regardless of the fact I had proof that I should have received a refund days prior, the agent stated my item was received in the warehouse Thursday, 12/6/18 MEANING at that time a day had passed since the item was received in the warehouse and I was entitled to my refund (per their new made up policy).
AGAIN, I am told by a worker that he is releasing my refund and it will be available no later than Monday, 12/10/18. Monday rolls around and no refund. I call customer service again. Same story.
The refund is released a day after the warehouse receives it but the worker was going to release the hold and it will be available by the next day. Next day comes (Tuesday, 12/11/18) and STILL no refund. At this point, I haven’t had any products in over a week. Joss & Main HAS both rugs but I STILL HAVE NO REFUND.
I call customer service. The agent places me on hold for awhile. When he finally comes back I’m informed it’s been escalated and I should be hearing from a “case manager” regarding my refund. He told me it looks like my case is “sitting waiting to be processed”.
WHAT DOES THAT EVEN MEAN?!! I’ve been getting the run around since day ONE. I’m mad I’m being forced to receive an in-store credit (whenever that’ll even take place). If I had the option, I wouldn’t spend another dime towards this company.
As quick as they are to take peoples money, they should be in returning it when the customer returns the product. Also, don’t false advertise. They made this return process seem like a breeze. Here I am a week later still trying to get my money back.
What’s sad is, after reading countless reviews, I’m somewhat relieved to see I’m not the only one dealing with horrible customer service. Save yourself the hassle.
And I bet you what’s going to end up happening is they’ll try to consider what they refunded me to buy supplies as a portion of my refund for the rug. So basically...I paid them to return a product I didn’t even order.
Don't Buy Rugs from HOUZZ
Bought a large wool rug from Houzz that started to shed when I vacuumed it. Figured it was common for a new rug.
It gets little use in a room we very rarely use but when some sat in a chair, large fuzz balls would roll up. Continued to vacuum weekly assuming it would stop. 4 months later, it not only sheds, fibers can easily be pulled out. Called Houzz, sent pictures and videos, offered them to send an agent to see for themselves.
Said I wasn't looking for a refund, only a replacement. They said they would try to work with the supplier as it was past the 30 day time limit.
Their agent sent me an email that was supposed to go to the supplier which did not contain my pictures or video and simply said the customer wanted a refund. Of course they refused and Houzz did nothing.
A rug should last more than 4 months in a residential home.
BUYER BEWARE of HOUZZ
Value City Furniture - U happy customer that spend 1000 of dollars
Purchase Furniture did not receive what I ordered oriental rug to not get it upon receiver really need the rug but deliver it was not the right color salesperson was not good very pleasant but did not deliver would have I ever like the rug on display because that's the rug I want it : : :
Walmart - Really bad shopping experience
Shopped for rugs. Looked for a while.
Found the ones I wanted. They rung up twice the price on the shelf. Had to wait at customer service for other customers to finish then the clerk had to check for price. She said yes they were on the shelf at the price I said they were but they had been stocked wrong so I would have to pay the higher price.
I didn’t buy them. I resent shopping and spending time and waiting and ending up empty handed. My expense and Walmart’s fault.
Not going back. I expect the prices to be correct!!!
RugsUSA - Horrible service /no free returns
I ordered 4 rugs . One came on time .
1 was back ordered but then cam earlier then others. Had to pay for a return label on 2 . One rug looked like a wet dog! Terrible shape and also smelled .
With that said. A..the operarors dont speak English very clear. (.YOU would think since they say they are RUGS USA!) They would have greater spesking abilities. B.
AFTER talking to 4 differnt people with 4 different answers . I still had to pay shipping cost to return !! Ill stick to AMAZON.
free shipping and returns. Save your self the headaches..stay far away from this CO
Everything But The House - Significant Damage Not Shown
Update by user Oct 03, 2018
American Express has refunded my money after EBTH refused to do anything. I've found multiple negative reviews on many sites including BBB.
Even their employees hate them. They have until November 6 to try to challenge the refund so it isn't over yet.
Original review posted by user Aug 29, 2018
When contacted about the damage, they refused to do anything (refund, partial credit, nothing) about vintage rug that had extensive repairs that were not shown in auction photos. Their description did indicate repairs and other damage; however, the auction photos did not show the extensive repairs as shown in my photo.
Other photos did show some wear and damage which was acceptable. There are many other areas like what I’m picturing. If they had shown these photos I wouldn't have bid at all. Then they tried to tell me it happened after I received it because I waited too long to contact them.
Blamed it on me. Really?
Wayfair - Rug was ripped
Pleas have some one call me. This is Saturday 6 pm eastern time June 30 th.
Why is it I can’t get through to customer service. Please call me my rug has a rip in it .401.-419-3197