Taking my 89 year old mother to board train in Kansas City arriving 20 minutes before departure. The person selling tickets was perhaps the most rude uncommodating person I have ever encountered in a service position.

I told her my mother needed a wheelchair to get down to the train to which she said we weren't early enough for that service. After waiting 10 minutes I said loudly that I needed a wheelchair, so she finally shoved one out the door.

I had to push my mother and drag her bag to the train running so she wouldn't miss it. When I came back up I expressed my anger at being treated so poorly to the same ticket agent and her response was "whatever!"

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