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So air conditioning isn't cooling in Tx and it's 100/101 degrees outside. CSR was very short, rude, and direct expressing 0 empathy for situation.

She said it had to be 105 degrees to call someone out immediately. Really--it's Texas, the hottest summer on record since 1895, we are having wildfires, and you can't send someone out because 4 to 5 degrees really makes a difference.

This is poor customer service;if I had her job, I would consider the situation a gray area and send someone out in this heat. She had no concern whatsoever.

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Can't take the heat get out of Texas.

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