i sent them an old-fashioned check to close the account and rec'd info that they could not locate the other checking account to cash the check

i think they are to lazy to process checks the old-fashioned way - now i am arguing extra fees, charges etc and i had to tell them how to process my check - the other bank from which the check was written informs me they never even rec'd the check (and there are plenty of funds to cover it)

in addition, the customer service agents are downright rude and lie continually over the phone at the status of your account, charges removed, etc.

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