If your looking for a therapist/staff while building relationships with them for the long haul look for a different massage clinic. While being a member for a year the consistency of the same therapist and reps behind the counter change on a weekly basis.
I have found that a business that can't retain employees is usually going to trickle down to the client. This place is only interested in the short term quick buck and could careless how your massage went.
They will recommend whoever is available and not to your particular needs. Life is too short to deal with such crappy service and zero consistency!