In August 30,2018 I took my daughters and mother to R & R Boutique to shop for a quinceneria dress. As we looked through the catalogs we found a dress we like in Morilee catalog. The dress didn't come in pink and gold but the owner told us she can have it special order in pink and gold. She said I needed to give $500 down so the company can start on the dress. I went ahead and bought a package from her that she offered which includes dress,shoes,tiara,gloves,etc. I gave her $200 then 2 days later I sent her $300 with my mom. Payments were made through out the months till the full balance of 2,055 was paid off . Everything in the package was to be pink and gold like her dress. The girls dresses standing in the quince were to be light pink and gold. The suits for the boys were black but would have gold suspenders and gold bow tie. Well on 3-04-2019 the dress came in so I took my daughter and mother to R & R Boutique to pick up the dress. As we walk in we noticed the dress on the mannequin and was shocked because the dress was pink & silver. This dress looked like a cheap knock off version of Morilee designer with the Morilee tag on which it looked like it was stich on. I argued with the owner telling her that's not the colors nor the dress from the catalog. She responded " The quinceneria has to stand out and be different from the colors of the decorations " I told her and who are you to choose what color my daughter should wear? " She got upset of course saying I didn't appreciate her hard work in getting this dress plus doing the decorations I ordered. She wouldn't let my daughter try on the dress at the location since I was upset. She refused a refund so I took the dress and left. My daughter tried on the dress and it fit her big from the top so I took the dress to a seamstress to get it altered. The seamstress pointed out the different issue with the dress.
1. The top of the dress was silghtley crooked.
2. The *** part one was bigger then the other.
3. The dress was missing ruffles in different parts.
4. The back crossover straps from the dress was not from a different dress plus the fabric behind it was slightly higher than the straps.
5. The dress has 2 different color pinks.
6. Straps of dress were too big.
Overall it's sad to say I can't afford to buy my daughter another dress since her quinceneria is only a week away. Now my daughter stuck with a dress that is horribly made. I can't express how I'm feeling and stressing at this point. I hope someone can help me to stop this business owner from lying to clients and getting away with it. This has been my worst experience ever!!! I don't see how this business owner has been running a business if she gives you what she wants and not what the clients ask for. She will argue and argue back as if she is so right and the customer wrong.