Replace one bad unit for a worse unit
I purchased a brand new 65 pt dehumidifier and the unit worked for approximately two days. I was informed that a fuse had blown and the unit would need to be replaced because of how quickly the fuse blew.
The customer support representative told me to cut the cord and send it in along with proof of purchase (showing a new unit) etc. About 3 weeks later a very used, very dirty and extremely moldy unit was delivered to my door. The ironic thing is it didn't even turn on!
I wouldn't ever buy anything from this company again. Not only do they make poor quality equipment they don't even stand behind them when they fail and from some of the Internet postings I can see they almost always do.