Manufacturer: Other Company Category: Repair Clear all filters (133 of 133 reviews match)
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I have currently been waiting over two months to get a SIMPLE repair completed on my dryer. We are now on the 5th contractor (two of them were used twice), and I'm still being told that my repair could likely take up to another 3 weeks due to the parts never being ordered. AHS does not hold their contractors accountable to any extent whatsoever. Their customer service representatives appear to be young people, fresh out of high school with no...
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Product
#983271
I have called 7 business days straight to get a repair person to my home to look at mt dishwasher. There's always a reason why they didn't show up and nobody knows anything. AHS has not called a single time to follow up or check on the status. I have had to initiate the contact every time. Why do you not call your customers to follow up? The operators are always very nice when I call. This is the worst service I've experienced in years. I have...
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1.4
Product
I liked
  • Not much yet
I didn't like
  • Zero follow up
#980591
bought a new Kenmore water heater from Sears 12-2016 and had it installed it worked one week. We called them up they first told us even with the extended warranty we bought it would cost us for part replacements if it was the heating elements and trip charge. I was so up set telling them I was told we had full coverage they said we were mistaken so I wanted to return it was only a week old the said they would not take it back nor would Kenmore...
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1.7
Product
I didn't like
  • Poor customer service and merchandise

Repair Review

#982906
New customer, no heat, approved then denied due to temporary missing filter.
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Repair Review

#950032
Was more then pleased with the service provided to me by Mr Caleb Henley, with 19th&12th PC Repair he did an excellant job and was very professional. I will use him in the future for all my PC & Printer needs.
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Repair Review

#935993
The repair shop on Shady grove is the worst possible place to go. Do not get your vehicle repaired there They will overcharge you and give you incorrect information
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Repair Review

#927488
5.0
CGC gave us excellent service. Went above what I had hoped for. Clean up mess. Very knowledgeable. Very respectful. Listened to my concerns and addressed them. I will be using this young man for future jobs. He gave a fair price and did an excellent job. I would recommend him with confidence to anyone
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Purchased a lg washer and dryer from pacific sales in 2013 and I recently noticed a small leak in the back of the washer called extended warranty and they sent Yesenia's appliance repair just a day before Xmas eve and was told it was the fil hose the leak coused the washer to rust and the repair shop said it would take 9 days for the washer to be repaired and rust would not be covered. I will never buy another appliance or or electronic device...
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Product
#979894
I purchased a recliner from Havertys less than 2 years ago. We are in Florida only in the winter so the recliner has only been used one year. (We have no small children and no pets) the springs are coming through the cushion. When I called Havertys they said the springs were under warranty but it would cost me a flat rate of $99.00 for a tech to come out to fix it. I refused to invest any more money in the inferior piece of furniture. I offered...
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1.2
Product
I didn't like
  • Quality and service
#977381
We have been waiting to get our ice maker repaired for close to 5 months. We have had 2 different contractors come out and over 6 service calls. Mind you we have to *** work each time. HMS keeps telling me the part is on back order now. Each week it's a different day when it will come in. This week it is expected to come in on Christmas Day. They refuse to give any email or numbers out to get further assistance. 5 months is not a reasonable...
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1.0
Product
#977370
Simple case of a front load washing machine bearing going bad after 6 years of use. After four trips by three different technicians, American Home Shield refused to pay for repair or replacement. The reason for not replacing or fixing the unit changed twice within 2 weeks. First, they claimed the unit was overloaded. One week later, they said there was nothing mechanically wrong with the unit, followed one week later by the original story of the...
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1.1
Product
#975804
We purchased a Cube tablet from "Shenzhen Senyong Electronic Technology CO.,Ltd." We received it not working properly but we kept it because the seller told us "send it back to china, but you have to pay shipping costs". After few months with a low usage the tablet stopped working. The tablet was absolutelly in great condition, no scratches or damages but now stopped working. We contacted the seller and told us "pay shipping to send it pack, i...
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1.6
Product
#975475
I have a protection agreement on my hot water tank.On Sunday I called the service department telling them that the hot water tank was not working and was leaking water.On Tuesday the service man came out and told me I would need a new tank and he would order it. He then said withing 24-48 hrs I would hear from someone to set up installation of new tank. It is now Friday and no new tank. All I hear is it will take 24-48 hours for someone to...
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Anonymous

Anonymous People seem to have the same issues with regards to repairs and Sears. I wonder whether the problem is that Sears do not pay decent remuneration for repairs, hence the diffic...

1.8
Product
I didn't like
  • Warranty replacement availability
#974765
We are going on 3 months without a functioning washing machine. Thanks Lowes! We purchased a brand new LG washer in June that stopped working in September. It took 2 weeks for an outsourced repairman to come out but the parts are not available in the US. The have to be ordered from China. It has now been 3 months and the parts still have not been ordered from China. Lowe's will not stand behind the products they sell and exchange the washer but...
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Anonymous

Anonymous Where do you get the idea that it is the responsibility of the store to stand behind the product? Take a look at the warranty documentation that came with the washer. It clear...

3.3
Product
I liked
  • Floor staff are generally helpful and knowledgeable
I didn't like
  • Managers are generally of little or no help
  • No onsite repair
  • Little concern for customer satisfaction once sale is made
#971986