Repair Reviews and Complaints
Warrantech - Very Poor Service
Well after two weeks of trying to get a repair order completed, I have cancelled the dispatch. A rep from National Platinum contacted me today around 6 PM and again after 7 PM.
He said he could get here by 7:45 tonight. I asked him if he had the baking element (part) required to made the repair. He said no he did not. I told him that we had been two weeks getting repair done at no fault of our own and if he could not make the repair tonight then we will make the repair at our expense tomorrow, because we have been given the 'run a round' now for two weeks.
The Model number was provided on first contact with Warrentech and also we offered to provide the part number. Several attempts at getting appointments set had failed.
We strongly suggest that Warrentech not be used for extended warranty purchase on anything!
American Homes 4 Rent - Air handler leaking upstairs
Airhandler leaking water out into hallway upstairs. Dishwasher has been leaking the entire time we've lived here.
It took them months to send someone out and the first time they couldn't reproduce the leak so they said it was fine. The second time they came they said it needed to be replaced but it's been a few months and still no word. Sprinklers have been out for a couple years and they sent someone to look at them but they never came back to fix the issue. They seriously need to get their *** together.
If i didn't do my job correctly i would be fired. I think it's time to do an entire overhaul on the company.
Lowes - Problem w outside deliver/repair contractor
Store trying to be helpful but outside delivery/repair co refuses to accommodate after 5 appt for a brand new dryer leaking gas.
American Homes 4 Rent - Fed up !!!
We have rented from this company for 5 years now and for the most part we handle any issues we need to on our own.. why you ask??
Because if you call then you will probably die faster than they will get someone out to fix it! I had sewage backup in the house and all they could say was .. we will put it out to our contractors! 5 days later no toilets , nothing...
the contractor comes out! 5 days!!!! Last time it took almost two months for them to come out!! Do not rent from this company!!
I can’t wait to get out of here!! And after reading some of these posts I pray that they don’t try to keep my deposit because that would be bad news for them!!!
American Home Shield - Worst service ever
Had a leak, they fixed it, but left a hole in the ceiling. Called back to ask them to come back and patch it, was advised "dispatch" would call me back in 4 hours.
Fast forward 4 days, still no call from dispatch. I called again, was blind transferred to some company. Called again and to get another repair and follow up on this one but they said they couldn't open a new repair until the prior one was paid. I tried to explain that they never completed the first repair and I'd pay as soon as it was complete.
Not an option. Ok, I asked to please complete the first repair so I can pay and open a new repair, still waiting.
Renters Warehouse - Con artist
Repairs where trumped up. Quoting extremely high repairs like needed major things this fix when actually it was nothing major.
Walmart - Cant fix anything right
Sent my xbox controller in to be fix. Came back twice still broke.
So after two months of sending it back to them, they said they would send me a new one. After i returned it a third time and then they will send me a new on.
But i still have to send it back the forth time before that to happen. Walmart is a joke
Other Company - Don’t use this vendor
I hired a garage door repair agent called 24-7 Garage Door,Inc. He didn’t finish the project, was unwilling to get the necessary parts and won’t return my calls and texts.
Long And Foster Home Warranty - Worst service ever - i've had it with them
I currently have my heat out as i found out my pipes are leaking and are now damaging my floors and carpet. I naturally called them to bring out someone who would fix the heat pump.
He came by and opened it up and found out that i actually had a hydro air system instead. The pipes were leaking really badly and right onto an electric circuit which he turned off but couldn't turn off the water. He actually said he didn't want to force it as he didn't want to be liable for anything. He took pictures and told Long and foster that they needed to send a plumber instead.
This was Friday of last week, 4/20/18. I called and they said they were working on finding a plumber. I kept calling at least 4 times on that day and they kept saying they were reviewing the information and also finding a plumber who could work on this. I asked that they find someone who can at least come and stop the leaks since they were damaging my house, they promised to call back very quickly and had escalated it to an emergency status.
I did not receive a call at all and not even the weekend or Monday. I was trusting that they would have at least provided me with an update by then. I ended up calling at the end of the day only to hear that they had reviewed my case and in fact hydro air systems were not covered. This made me really upset as they had all weekend and all of Monday to inform me of this before i continued sustaining more damage as i would have tried to get someone out over the weekend or at least on Monday.
Even though they had promised to reach out to me, no one ever did. I asked to speak to a manager and no one ever reached out to me. This is the second time i have had issues with them. The last time i waiting on them to fix my heater and it would take almost 2 months for them to approve everything and buy and install a new heater for me.
It was very convenient for them to see how big of a job this was for me and then decided without even calling me that all of a sudden they did not cover it. Buyer beware, this company is not worth the agony of dealing with them especially if it is an emergency. I now have lot of damage to my house when this could have been prevented had they at least reached out to me to let me know they decided to not cover my heater. All of a sudden a company called me on Tuesday, 4/24/18 to schedule to come to check my problem which confused me as they had said they wouldn't cover it, but when i asked if they work with hydro air systems, they said they don't.
So a complete waste of time. You are better off with angieslist or other similar services than having to go through the headache of dealing with long and foster home warranty.
Avalon Communities - Terrible company
They came and fixed my heat and it never worked again