Additional Fees
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

In July 2017 I bought a pair of hearing aids and they just didn't work out so I returned them. It took a strongly worded letter to the business manager to get my refund.

In December 2017, I bought another pair from someone else. The dispenser was certain she knew what I wanted, but it turns out she didn't. I returned them via the US Postal Service, return receipt requested. The receipt is signed and dated 1-5-18 by a member of her staff.

I sent an email asking when I would get my refund. The response was it is scheduled to go out on 2-7-18. On 2-10-18, I sent another email asking where my refund was and told her if I didn't have my refund when I checked my mail on 2-10-18, I would file a complaint with the proper agency, which I am going to do.

There is no excuse for not returning my money in a timely fashion. I had to pay upfront or I wouldn't have gotten my aids.

Product or Service Mentioned: Hearing Aids.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $6446.

Preferred solution: Full refund.

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