I started about a year ago with them. The last 2 months of plan the money was not available.( Nov 2010 ) Then when the last 2 were made it was in to Feb of the next year.
They offered a REFUND for the one month charge of $98.00. This all worked out fine until they put the money on the WRONG credit card account. Then when they fixed it 2 months later they decided to refund some bank fees for the screw up. Not a problem.
At that point I was good.
Then they screwed up again and posted the money to the SAME WRONG ACCOUNT. Now I have left it in there hands again to see what happens.