In about Oct or Nov I ordered a black "leather" purse. I wrapped it in tissue paper and then in Xmas wrap so I could send it to my daughter for Xmas. She didn't use it till the second week in January, and now after just this short time span, the outside is peeling off and the straps are tearing out of the purse.

I have been a customer for many years, and this is unexceptable. I think you folks should refund my money or at least a credit to my account.

You can look it up on your records to see the exact date I ordered it.

My account number is #5780 9795 5027 3817

Thank you

Barbara Snortland

Product or Service Mentioned: Customer Care.

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