Not all employee's on same page
For the second time, I had this happen to me...they called me forever (a yr) after I left to renew...I have a $172.?? credit that was built up from last time...getting paid once a month, that was my set up..last time I had someone argue with me, so I just said come and get it...well, today I went in, found what I wanted, had a very nice young lady answer all my questions..so when I came back, the young man that took care of me said I couldn't do what she said we could do......
I asked not to be called again, because for some reason, when I have a deal made, then it is really NOT !!!!!
You just lost a good costomer.....and for no real reason..... how frustrating, but bad business also!!
PS as a lady, I don't want to say pissed....what a horriable word, a company should say unhappy or ?????